Reception - Front Desk

Des Moines Golf And Country Club; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Des Moines Golf And Country Club in West Des Moines, IA, seeks a friendly Receptionist to be the first point of contact for members, guests, and vendors. You will manage calls, assist with dining and event registrations, print menus, and support senior staff while maintaining a welcoming front desk and organized lobby.

You will handle inquiries, coordinate signage for events, and assist with wine orders and coat check.

Qualifications

• Professional and welcoming to members, guests and coworkers.
• Strong communication and attention to detail essential.
• Basic computer and iPad skills; familiarity with MS Office and Outlook helpful.

Responsibilities

• Greet and assist members, guests and employees with enthusiasm.
• Handle front desk inquiries, reservations, and registrations for dining/events.
• Manage event signage, direct attendees, and assist with food and wine pickups as needed.
• Oversee phone, email, and in-person communications to maintain smooth operations.
• Check coats and assist with minor administrative tasks; support management as requested.

Skills

Professional demeanor

Team player

Strong communication

Attention to detail

Customer service orientation

Tools

Microsoft Office

Outlook

Canva

iPad

Job description

General Summary:The Receptionist is the first point of contact for members, guests, and vendors entering the Club. This role is responsible for creating a welcoming and professional environment, providing exceptional customer service, and performing administrative tasks. The Receptionist is responsible for managing incoming calls, assisting members with dining/event registrations, creating and printing menus, and assisting Senior Staff and Management as requested.Duties and Responsibilities:Greet and assist members, their guests, and employees with professionalism and enthusiasm.Place all event signage in the appropriate locations for events and direct attendees to their assigned rooms as they arrive.Address member inquiries, concerns, and reservation requests promptly and effectively.Ensure the Front Desk and Lobby are welcoming and well organized.Oversee phone, email, and in-person communication to maintain smooth operations and provide a high level of service.Check in with the managers on duty and offer any assistance.Resolve conflicts or issues at the front desk and escalate concerns to management when necessary.Check coats from members and guests.Take to go orders for the 1897 Grille as well as assist members when picking up wine orders that are ordered through management.Manages a cash drawer and provides change as needed.Other duties as assigned.Knowledge, Skills and Abilities Required:Professional and welcoming to members, guests and coworkers.Be a team player to fellow staff.Maintain effective communication skills, attention to detail, be driven to go above and beyond to exceed expectations.General knowledge of computers and iPad including put not limited to: Microsoft Office, Canva, Outlook, etc.Work Conditions:Hours: Friday, Saturday, Sunday Evenings through the end of December.Physical demands: Ability to sit or stand for long periods of time. Frequent walking and light movement throughout the club’s front areas. May occasionally lift/carry up to 10 lbs.