Construction Coordinator

Servpro Industries, Inc.; Perkasie (Bucks County); Hybrid; USD 48,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Servpro Industries, Inc. is seeking a project/operations coordinator to support customer experiences and manage restoration projects in Bucks County, PA. You will handle scheduling, documentation, and communication across customers, PMs, and subcontractors to ensure successful project delivery.

The role requires strong customer service, insurance coordination, and the ability to manage multiple tasks per project, keeping all parties informed and compliant with requirements.

Qualifications

• High school diploma or GED required.
• Experience in restoration and/or construction is required.
• Experience working with insurance and adjusters is preferred.
• Strong written and verbal communication skills needed.
• Intermediate math skills are required.

Responsibilities

• Assist with customer service and management of the customer experience.
• Monitor and ensure client and TPA requirements are followed.
• Assist with scheduling all warranty activities.
• Enter lead/jobs into the operating system and verify project information.
• Schedule initial PM visits with customers.
• Educate customers on process and next steps.
• Review and validate project file documentation.
• Confirm that PM scope of work is complete.
• Maintain customer and client communications.
• Support PMs to align on scope and estimates.
• Ensure all paperwork is complete with customer and client.
• Distribute estimates to relevant parties.
• Interface with subcontractors for availability and signup new subs.
• Issue POs based on project budget and permits.
• Schedule inspections with building departments.
• Update budgets and project timeline.
• Prepare project reports and maintain WIP.

Skills

Customer service

Communication

Math skills

Restoration experience

Insurance experience

Education

High school diploma/GED

Associate or Bachelor of Business Administration

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Key Responsibilities

• Assist with customer service and management of the customer experience
• Monitor and ensure client and TPA requirements are followed
• Assist with scheduling all warranty activities
• Enter lead/jobs into the operating system and make sure all information in the project is correct
• Schedule PM initial visit with customer
• Educate customers on process
• Review and validate project file documentation
• Confirm with PM project scope of work is complete
• Maintain customer and client communications
• Support PMs ensuring customer and client agreement on scope and estimate
• Ensure all paperwork is complete with customer and client
• Ensure estimates are distributed to all necessary parties
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurances and licensing
• Issue POs based on project budget
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
• Schedule inspections with building departments
• Update budgets
• Order materials and supplies as needed
• Update project schedule and timeline
• Assist identifying and qualifying resource providers
• Validate completed PO documentation
• Update contract status with change orders and keep customer and client advised
• Maintain Work-in-Progress (WIP) report
• Maintain internal and external communications
• Maintain communication log
• Prepare project reports
• Upon completion, review file documentation and update as necessary
• Manage collections activities
• Perform project close-out

Position Requirements

• High school diploma/GED
• Associate or Bachelor of Business Administration is preferred
• Superb customer service track record
• Effective written and oral communication
• Intermediate math skills
• Experience in restoration and/or construction required
• Experience working with insurance and adjusters required

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.