Reception & Customer Experience Specialist

Alphabe Insight Inc; Town of Florida (NY); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Competitive Salary

Full-time

Career growth

Professional development

Marketing exposure

Growth opportunities

Job summary

Biz Voice Boost is seeking a friendly Front Desk Executive to serve as the welcoming first point of contact for customers and visitors. You will support daily front desk activities, answer calls, provide information, and help with scheduling in a fast-paced office.

We offer paid training, a supportive team environment, and opportunities for growth with ongoing mentorship and development. This full-time role emphasizes professional communication and organization in a collaborative setting.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Excellent organizational and time management skills.
• Strong attention to detail.
• Comfortable communicating with customers and visitors in person and by phone.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and self-motivated.
• Previous front desk, receptionist, customer service, retail, or hospitality experience is a plus but not required.

Responsibilities

• Answer incoming calls and direct inquiries to the appropriate team members.
• Provide information regarding products, services, and company activities.
• Assist customers with general questions and requests.
• Support appointment scheduling and daily front desk activities.
• Maintain an organized and professional reception area.
• Receive and direct visitors appropriately.
• Assist with incoming mail, deliveries, and routine office activities.
• Maintain accurate records and basic administrative information.
• Support customer engagement and satisfaction initiatives.
• Communicate customer questions or concerns to the appropriate team members.
• Collaborate with staff to ensure efficient daily operations.
• Participate in ongoing training and professional development.
• Paid training
• Supportive team environment
• Hands-on customer service and administrative experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Skills

Communication

Organization

Time management

Attention to detail

Customer service

Phone etiquette

Education

High school diploma

Job description

Biz Voice Boost is seeking a friendly Front Desk Executive to serve as the welcoming first point of contact for customers and visitors. You will support daily front desk activities, answer calls, provide information, and help with scheduling in a fast-paced office.

We offer paid training, a supportive team environment, and opportunities for growth with ongoing mentorship and development. This full-time role emphasizes professional communication and organization in a collaborative setting.