Reception Agent

Trapp Family Lodge; Stowe (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) with employer contribution

Flexible Spending Accounts (FSA)

Paid time off (2+ weeks)

Employee Assistance Program

Free cross-country skiing, snowshoeing

Job summary

von Trapp Family Lodge & Resort is seeking a welcoming Front Desk Agent to be the first point of contact for guests, ensuring an exceptional experience from check-in to check-out.

Role involves greeting guests, assisting with amenities and activities, and coordinating reservations and billing with a friendly, detail-oriented approach in a fast-paced hospitality environment.

Qualifications

• Previous front desk, guest service, or hospitality experience preferred.
• Excellent communication and customer service skills.
• Comfortable using computers and hotel software systems (training provided).
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and ability to problem-solve on the spot.

Responsibilities

• Greet and check in guests, ensuring accuracy in room assignments and billing.
• Provide friendly, knowledgeable assistance on resort amenities, events, and activities.
• Maintain thorough knowledge of resort services, family history, and local attractions.
• Handle guest concerns or requests with professionalism and care.
• Manage reservations, activity bookings, dining arrangements, and folio charges.
• Uphold front desk cleanliness and guest confidentiality at all times.
• Assist in training new team members and support communication across departments.
• Maintain a $400 cash bank and follow cash/credit handling protocols.
• Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro.

Skills

Communication

Customer service

Hospitality experience

Multitasking

Attention to detail

Problem solving

Team player

Professional demeanor

Tools

HOST

Shift4

OpenTable

HOTSOS

PeakPro

Job description

Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.

About the Role: As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.

Key Responsibilities:

• Greet and check in guests, ensuring accuracy in room assignments and billing
• Provide friendly, knowledgeable assistance on resort amenities, events, and activities
• Maintain thorough knowledge of resort services, family history, and local attractions
• Handle guest concerns or requests with professionalism and care
• Manage reservations, activity bookings, dining arrangements, and folio charges
• Uphold front desk cleanliness and guest confidentiality at all times
• Assist in training new team members and support communication across departments
• Maintain a $400 cash bank and follow cash/credit handling protocols
• Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro

Position Requirements:

• Previous front desk, guest service, or hospitality experience preferred
• Excellent communication and customer service skills
• Comfortable using computers and hotel software systems (training provided)
• Ability to multitask in a fast-paced environment
• Strong attention to detail and ability to problem-solve on the spot
• Professional, friendly, and dependable demeanor
• Ability to stand for long periods and occasionally lift up to 25 lbs
• Availability to work weekends, holidays, and varied shifts as needed

Benefits & Resort Perks:

At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer contribution
• Flexible Spending Accounts (medical & dependent care)
• Paid time off (2+ weeks to start)
• Employee Assistance Program

Plus, enjoy exceptional on-property perks for you and your family:

• Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons
• Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast
• Free staff meal during 8-hour shifts
• 20% dining and retail discounts
• 50% off massages
• Free access to most guided property tours
• Lodging discounts for friends and family