Front Desk Supervisor

Sonnenalp Hotel of Vail; Vail (CO); On-site; USD 74,776,128 - 80,231,424; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Resort Discounts

Holiday Pay/PTO/Sick Pay

401(k) & Roth 401(k)

Voluntary Life Insurance

Short/Long Term Disability

Employee Assistance Program

Employee Shift Meal

Parking Credit/Bus Pass

Job summary

The Sonnenalp Hotel of Vail is seeking a Full-Time, Year-Round Front Desk Supervisor to lead our Guest Services team and deliver exceptional hospitality from arrival to departure.

Responsibilities include supervising front desk staff, training new agents, managing schedules and payroll, and handling guest concerns in the absence of management.

Qualifications

• High school graduate or equivalent; Hospitality degree preferred.
• 1 year Front Desk supervision experience.
• 1 year Front Office training experience.

Responsibilities

• Oversee check-in and check-out procedures per policy.
• Train new front desk agents.
• Maintain knowledge of front office procedures and property management system operations.
• Assist other front office areas (Concierge, Bellman, Valet, Ski Valet).
• Handle guest complaints and resolutions in the absence of managers.
• Schedule and supervise front desk duties to meet policies and payroll budgets.
• Interview, hire and onboard new staff in cooperation with management.

Skills

Communication skills

Lodging software

Office software & web systems

Independent worker

Education

High school graduate

Hospitality degree preferred

Tools

HMS software

Job description

Lead the team that creates every guest's first and lasting impression. The Sonnenalp Hotel is seeking a Full-Time, Year-Round Front Desk Supervisor to help lead our Guest Services team and deliver the exceptional hospitality that defines our luxury resort. In this leadership role, you' ve mentor and support Front Desk Agents, oversee daily operations, and ensure every guest receives warm, personalized service from arrival through departure. If you' re passionate about developing others, leading by example, and creating memorable guest experiences, we' d love to welcome you to the Sonnenalp family.

Wage: $26.00 - $28.00/hour

Primary Purpose Of Position

Responsible for effective supervision of the Front Desk team and other required operations during their shift. Act in the absence of the Front Office Managers, and to maintain the highest level of guest services and hospitality at all times.

Schedule: Required to work evenings, holidays and weekends, sometimes in excess of 40 hours per week

Essential Duties And Responsibilities

• Responsible for check-in and check-out procedures in accordance with LHW standards.
• Training of all the new front desk agents.
• Exhibit good knowledge of all Front Office procedures and property management system operations.
• Assist other areas of the Front Office as needed (Concierge, Bellman, Valet, Ski Valet, etc.)
• Handle guest complaints and problems to the highest level in the absence of the DFO/FOM, logging all the issue in HotSOS and following through on the resolutions.
• Supervise the duties of the Front Desk staff to ensure policies and procedures are followed.
• Responsible for scheduling and ensuring budget is met in regards to front desk payroll.
• Responsible for goal setting for all front desk staff and delivering ongoing feedback as well as performance review 30 days, seasonal and annual.
• Responsible for interviewing, hiring and onboarding new staff members in cooperation with DFO/FOM.

Education/Experience

• High school graduate or equivalent; (Hospitality) College degree preferred
• 1 year of Front Office Supervision experience
• 1 year of Front Office Training experience

Recommended Skills And Qualifications

• Excellent communication skills
• Prior experience with HMS or similar Lodging Software preferred.
• Efficient with computers, Microsoft Office, and web based systems.
• Ability to work under minimal supervision in pressure situations; self-motivated & self-starter.

Essential Physical Requirements

• Ability to work a flexible schedule
• Ability to Stand and walk for full-length of shift, up to 12 hours at one time
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Routinely handles objects weighing up to 15lbs and on occasion may be expected to lift objects weighing up to 50 lbs

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Employee Shift Meal
• Parking Credit or Discounted Bus Passes
• Paid Community Service