Receivables Support Representative

Pavago; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Job summary

Pavago is hiring a Receivables Support Representative to manage collections, billing inquiries, and AR records. You will drive outbound collections, resolve invoice issues, and document customer interactions to ensure cash flow and accurate records.

You’ll open and manage Salesforce cases, support auto-pay enrollment, and identify recurring billing issues for process improvements. Strong English communication and high-volume handling are essential.

Qualifications

• Experience in accounts receivable, collections, billing support, or customer account management.
• Experience handling past-due accounts and payments follow-ups.
• Comfortable outbound collection calls and emails.
• Salesforce experience strongly preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal English communication.
• Ability to manage a high volume of accounts and follow-ups independently during U.S. business hours.

Responsibilities

• Execute daily outbound collections via phone and email.
• Follow up on past-due invoices and outstanding balances.
• Secure payments and document payment commitments.
• Open, manage and close Salesforce cases with clear updates.
• Document calls, emails, and resolutions for audit-ready records.
• Support auto-pay enrollment and identify recurring billing issues for process improvement.
• Communicate professionally with customers to resolve billing concerns and maintain relationships.

Skills

Accounts receivable

Collections

Billing support

Customer account management

Salesforce experience

English communication

High-volume workload handling

Attention to detail

Independent work ethic

Tools

Salesforce

Job description

Receivables Support Representative – Collections, Billing & Accounts Receivable

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow.

This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution.

You will be responsible for:

• Following up on past-due accounts and securing payments
• Resolving billing and invoice discrepancies
• Managing receivables cases in Salesforce
• Documenting payment commitments and customer interactions
• Supporting auto-pay enrollment
• Identifying recurring billing issues and improving processes

If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit.

What You’ll Own

Collections & Accounts Receivable

• Execute daily outbound collections through phone and email
• Follow up consistently on past-due invoices and outstanding balances
• Secure payments and document payment commitments
• Monitor aging accounts and help reduce delinquency
• Maintain structured follow-up schedules until balances are resolved
• Identify eligible customers and encourage auto-pay enrollment
• Balance collection urgency with a professional customer experience

Billing & Invoice Resolution

• Investigate invoice discrepancies and customer billing concerns
• Resolve account setup issues and system-related billing errors
• Identify the root cause of billing problems rather than applying temporary fixes
• Coordinate with internal teams when additional support is required
• Provide customers with clear explanations and resolution updates
• Help prevent recurring billing issues through accurate investigation and documentation

Salesforce & Receivables Case Management

• Open, manage, update, and close billing cases in Salesforce
• Maintain clear documentation for every customer account and case
• Record:
• Calls and emails
• Payment commitments
• Billing issues
• Investigation details
• Follow-up actions
• Final resolutions
• Keep CRM records accurate, complete, organized, and audit-ready
• Confirm customer understanding and resolution before closing cases

Customer Communication

• Communicate professionally and confidently with customers regarding outstanding balances
• Handle payment objections and billing concerns with empathy and persistence
• Provide proactive updates on billing investigations and payment status
• Guide conversations toward clear next steps and resolution
• Maintain positive customer relationships throughout the collections process

Process Improvement & Reporting

• Identify recurring billing, collections, and account issues
• Flag accounts requiring escalation or additional attention
• Recommend improvements to collections workflows and follow-up processes
• Share operational insights with internal teams
• Help reduce repeat billing issues and unnecessary escalations
• Support stronger receivables visibility and cash-flow management

Required Experience & Skills

• Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management
• Experience handling past-due accounts and customer payment follow-ups
• Comfortable conducting outbound collection calls and emails
• Experience using CRM systems; Salesforce experience strongly preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• Strong attention to detail and documentation accuracy
• Ability to manage a high volume of accounts, cases, and follow-ups simultaneously
• Ability to work independently during U.S. business hours

Nice to Have

• Experience working in structured accounts receivable or collections environments
• Proven success reducing aging balances or delinquency
• Experience improving cash-flow collection processes
• Experience driving customer auto-pay enrollment
• Familiarity with root-cause analysis and process improvement
• Experience working with U.S.-based customers or businesses
• Background collaborating with finance, billing, operations, or customer service teams

What Makes You a Strong Fit

You may be especially successful in this role if you:

• Follow up consistently until an issue is completely resolved
• Are persistent without sacrificing professionalism
• Stay organized while managing a high volume of accounts
• Take ownership rather than waiting for problems to escalates
• Communicate confidently about payments and billing concerns
• Investigate problems thoroughly and identify root causes
• Maintain accurate records and strong CRM discipline
• Enjoy working in structured, metrics-driven environments

What a Typical Day Looks Like

Your day may include:

• Reviewing past-due accounts and collection priorities
• Calling and emailing customers regarding outstanding payments
• Securing and documenting payment commitments
• Investigating invoice and billing discrepancies
• Opening and updating Salesforce cases
• Coordinating internally to resolve account issues
• Following up on unresolved cases and payment promises
• Supporting eligible customers with auto-pay enrollment
• Reviewing aging balances and collection performance
• Identifying recurring issues and recommending workflow improvements

In short: You ensure payments are collected, billing problems are resolved accurately, customer accounts remain organized, and no receivables issue falls through the cracks.

Key Metrics for Success

Collections Performance

• Completion of daily collections activities
• Total collections secured
• Reduction in aging and past-due balances
• Payment commitment completion
• Auto-pay conversion rate

Case Management

• Billing cases opened versus resolved
• Average case resolution time
• Minimal cases remaining unresolved beyond two weeks
• Accurate and complete case documentation

Operational Quality

• Timeliness and consistency of customer follow-ups
• Salesforce/CRM data accuracy
• Reduction in billing-related escalations
• Resolution of recurring billing issues
• Overall reliability and follow-through

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection
• Clear ownership over accounts and billing resolution
• Measurable performance goals and accountability
• Opportunity to improve collections and receivables processes
• Exposure to Salesforce and structured financial operations
• Fully remote working environment
• Growth potential into Accounts Receivable, Collections, Billing Operations, Finance Operations, or Revenue Operations

Interview Process

1. Initial Screening Call
2. Spark Hire Intro Video
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding