Rebate Dispute Coordinator (53412)

NDC, Inc.; Nashville (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NDC, Inc. is seeking a Rebate Dispute Coordinator to ensure timely intake, investigation, and resolution of rebate discrepancies across distributors and vendors. You will collaborate with rebate operations and accounting, validate claims, and document the resolution in our systems while maintaining strong stakeholder relationships.

This role supports continuous process improvements and adherence to SLAs. Non-exempt, office or hybrid work environment, with emphasis on accuracy and

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3+ years relevant experience.
• Strong Excel and analytical skills.
• Strong communication skills.

Responsibilities

• Review and process rebate disputes in accordance with SLAs.
• Investigate discrepancies using sales and contract data.
• Determine resolution paths (resubmission, chargeback, correction).
• Process credits and debits.
• Monitor vendor credit status and elevate aging items.
• Maintain accurate documentation and system updates.
• Communicate with stakeholders on status and resolution.
• Identify recurring issues and support process improvements.

Skills

Excel

Analytical skills

Communication skills

Time management

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

ERP system exposure

Job description

Position Summary

The Rebate Dispute Coordinator is responsible for the timely and accurate intake, investigation, reconciliation, and resolution of rebate discrepancies between NDC, its distributor members, and vendor partners. This role serves as a key operational liaison, ensuring rebate integrity, financial accuracy, and adherence to contractual terms.

This position works cross-functionally with vendors, distributors, internal rebate operations, and accounting teams to research and resolve disputes while maintaining strong relationships with stakeholders. The Coordinator exercises independent judgment within defined guidelines to validate claims and determine appropriate resolutions.

Essential Duties & Responsibilities

• Review and process rebate disputes in accordance with SLAs
• Investigate discrepancies using sales and contract data
• Determine resolution paths (resubmission, chargeback, correction)
• Process credits and debits
• Monitor vendor credit status and elevate aging items
• Maintain accurate documentation and system updates
• Communicate with stakeholders on status and resolution
• Identify recurring issues and support process improvements

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent experience
• 1–3+ years relevant experience
• Strong Excel and analytical skills
• Strong communication skills

Preferred Qualifications

• Healthcare or rebate experience
• ERP system exposure

Skills & Competencies

• Analytical thinking
• Attention to detail
• Communication
• Time management
• Problem-solving

KPIs / SLAs

• Resolution cycle time
• Accuracy rate
• Backlog levels
• Vendor credit recovery

Working Conditions / Classification

• Non-exempt
• Office or hybrid environment
• Sedentary work