Real-Time Workforce Management Analyst

MCI Careers; Wichita (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth

Job summary

MCI Careers is seeking a WFM Analyst in Wichita, Kansas, to ensure operational efficiency by tracking staffing availability and performance indicators. The ideal candidate will have over 3 years of experience in workforce management, strong analytical skills, and proficiency with WFM systems. Responsibilities include real-time monitoring and adjustments to ensure service level agreements are met. Join MCI for a supportive work environment with growth opportunities and competitive benefits.

Qualifications

• 3 years in workforce management, scheduling, or real-time analysis.
• Strong analytical and data interpretation skills.
• Experience working with WFM systems and reporting tools.

Responsibilities

• Monitors intraday volume, staffing levels, and agent adherence.
• Executes staffing plans with accuracy to ensure service level agreements.
• Delivers timely reporting and insights to operational leaders.

Skills

Workforce management

Scheduling

Data analysis

Excel

Communication

Tools

WFM systems

Reporting tools

Power BI

Tableau

Job description

MCI Careers is seeking a WFM Analyst in Wichita, Kansas, to ensure operational efficiency by tracking staffing availability and performance indicators. The ideal candidate will have over 3 years of experience in workforce management, strong analytical skills, and proficiency with WFM systems. Responsibilities include real-time monitoring and adjustments to ensure service level agreements are met. Join MCI for a supportive work environment with growth opportunities and competitive benefits.