Real-Time Transportation Dispatcher

Job Juncture; Plymouth (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Job Juncture is seeking an On-site Dispatcher in Plymouth, MI to plan, assign, and manage loads from tender to delivery within our transportation network. You will buy third-party capacity, maintain carrier loyalty, and uphold accurate order status in the TMS with a professional, courteous approach.

Expect a fast-paced environment and frequent collaboration with account managers and internal teams. The ideal candidate thinks quickly, exercises independent judgment, and balances carrier revenue

Responsibilities

• Plan, coordinate, and manage loads efficiently and cost-effectively from load assignment through delivery
• Work the load board to zero unassigned orders past threshold, every shift
• Buy capacity within the rate corridor; take exceptions to the Site Manager with a reason, before the fact and not after
• Keep every active order's status current in the TMS before end of shift
• Monitor all current orders to confirm accurate pick-up and delivery against customer performance standards
• Flag at-risk deliveries the moment they are known, never after the miss
• Resolve exceptions on your own orders the same shift, or with what you have already tried
• Other duties as assigned by the department manager or senior management
• Serve as the first point of contact for professional car haulers and carriers on assigned orders
• Build real relationships with your carriers — they should take your call first because you have been fair and honest with them
• Own proactive status communication: push updates, ETAs, and exceptions to account managers and site teams
• Work side by side with the account managers on your accounts — share the operational picture daily
• Troubleshoot and resolve service issues effectively and professionally; pull in whoever is needed to close them out
• Balance the car hauler's revenue needs with service requirements and the company's margin, on every load
• Set the tone on every interaction: courtesy under pressure is a job requirement, not a personality trait

Skills

Load planning

Carrier relations

Problem solving

Job description

Job Juncture is seeking an On-site Dispatcher in Plymouth, MI to plan, assign, and manage loads from tender to delivery within our transportation network. You will buy third-party capacity, maintain carrier loyalty, and uphold accurate order status in the TMS with a professional, courteous approach.

Expect a fast-paced environment and frequent collaboration with account managers and internal teams. The ideal candidate thinks quickly, exercises independent judgment, and balances carrier revenue