Real-Time Taxi Routing & Dispatch Specialist

zTrip Indy; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Insurance (Medical/Dental/Vision/Life)

PTO

Paid Holidays

401(k) with Company Match

Paid Training

Professional Development

Career Advancement

Supportive Team Environment

Year-Round Employment

Job summary

zTrip Indy is seeking a detail-oriented Taxi Routing Specialist to manage trip assignments, coordinate driver activity, and monitor service performance in Indianapolis. You will ensure timely, reliable transportation by optimizing route usage and communicating effectively with drivers and support teams.

The role emphasizes multitasking, quick decision-making, and strong customer service as you handle scheduling, disruptions, and day-to-day operational updates in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• Basic computer proficiency, including Microsoft Office applications.
• Reliable attendance and professional work ethic.
• Experience in routing, dispatching, scheduling, transportation operations, logistics, or customer service (preferred).
• Familiarity with GPS systems, mapping software, or transportation technology platforms (preferred).
• Knowledge of local roadways and transportation service areas (preferred).

Responsibilities

• Assign transportation requests to available drivers based on service needs and availability.
• Monitor active trips and adjust assignments as conditions change.
• Optimize driver utilization to maximize efficiency and service levels.
• Manage schedule changes, service interruptions, and last-minute requests.
• Ensure transportation services are delivered according to established standards.
• Serve as a primary point of contact for drivers throughout their shifts.
• Communicate trip information, updates, and service changes.
• Provide guidance and support when operational issues arise.
• Assist drivers with routing questions and trip-related concerns.
• Maintain professional and productive relationships with transportation teams.
• Track trip progress and service performance throughout the day.
• Identify potential service delays or coverage gaps before they impact customers.
• Coordinate solutions to maintain on-time performance.
• Monitor service demand and adjust resources as needed.
• Support day-to-day operational efficiency across the transportation network.
• Work closely with customer support and operations teams to address service concerns.
• Assist with resolving transportation issues in a timely manner.
• Help ensure customers receive accurate trip information and dependable service.
• Maintain a customer-focused approach when addressing operational challenges.
• Maintain accurate records of trip assignments, route activity, and operational updates.
• Document service disruptions, schedule modifications, and driver communications.
• Prepare operational reports and activity summaries as needed.
• Ensure all dispatch and routing information is accurately recorded.
• Support leadership with data and operational insights.

Education

High School Diploma or GED

Tools

GPS systems

Mapping software

Job description

zTrip Indy is seeking a detail-oriented Taxi Routing Specialist to manage trip assignments, coordinate driver activity, and monitor service performance in Indianapolis. You will ensure timely, reliable transportation by optimizing route usage and communicating effectively with drivers and support teams.

The role emphasizes multitasking, quick decision-making, and strong customer service as you handle scheduling, disruptions, and day-to-day operational updates in a fast-paced environment.