Real-Time Staffing Analyst - Onsite Charlotte

TTEC; Phoenix (AZ); Sur place; USD 17 000 - 24 000; Plein temps

Résumé du poste

TTEC is seeking a Real Time Specialist Workforce Management for an onsite role in Charlotte, NC. This temporary position focuses on monitoring live call volumes, analyzing staffing needs, and adjusting programs to meet client requirements, in collaboration with the Workforce Manager.

You will bring 6+ months of data analysis experience, a high school diploma, and a solution-oriented mindset. The role emphasizes daily collaboration, data-driven decisions, and accurate reporting for staffing

Qualifications

• 6 months or more data analysis experience.
• High school diploma or equivalent.
• Solution-oriented mindset.
• Understanding, interpreting, and manipulating data for reporting.
• Computer experience.

Responsabilités

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Bring your time management and organizational skills to manage multiple, complex, on-going tasks.

Connaissances

Data analysis

Forecasting

Staffing reports

Computer literacy

Formation

High school diploma or equivalent

Outils

Excel

Description du poste

TTEC is seeking a Real Time Specialist Workforce Management for an onsite role in Charlotte, NC. This temporary position focuses on monitoring live call volumes, analyzing staffing needs, and adjusting programs to meet client requirements, in collaboration with the Workforce Manager.

You will bring 6+ months of data analysis experience, a high school diploma, and a solution-oriented mindset. The role emphasizes daily collaboration, data-driven decisions, and accurate reporting for staffing