Real-Time Workforce Management Specialist Onsite Charlotte

TTEC; Montpelier (VT); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Career development

Inclusive culture

Competitive compensation

Job summary

TTEC is seeking a Real Time Specialist Workforce Management to join our onsite Charlotte team. You will analyze staffing needs, forecast headcounts, and generate reports to support client programs in real time.

Your role emphasizes solving staffing puzzles daily, coordinating with multiple departments, and delivering actionable recommendations that improve program efficiency and service levels. This position offers a competitive compensation package and opportunities for growth.

Qualifications

• 6 months or more data analysis experience.
• High school diploma or equivalent.
• Solution-oriented mindset.
• Understanding, interpreting, and manipulating data for reporting.
• Computer experience.

Responsibilities

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Bring your time management and organizational skills to manage multiple, complex, on-going tasks.

Skills

Data analysis

Data interpretation

Computer experience

Solution-oriented mindset

Education

High school diploma or equivalent

Job description

TTEC is seeking a Real Time Specialist Workforce Management to join our onsite Charlotte team. You will analyze staffing needs, forecast headcounts, and generate reports to support client programs in real time.

Your role emphasizes solving staffing puzzles daily, coordinating with multiple departments, and delivering actionable recommendations that improve program efficiency and service levels. This position offers a competitive compensation package and opportunities for growth.