Real-Time Workforce Specialist & Scheduler

TTEC; Dover (DE); Presencial; USD 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Career development opportunities

Inclusive culture

Resumo da oferta

TTEC is hiring a Real Time Specialist Workforce Management in Charlotte, NC. This role focuses on coordinating staffing, analyzing headcount needs, forecasting daily staffing, and adjusting programs to meet client requirements.

You'll report to the Workforce Manager and contribute to a collaborative, growth‑minded team while supporting a range of client services and ongoing projects within a dynamic environment.

Qualificações

• 6 months or more data analysis experience.
• Understanding, interpreting, and manipulating data for reporting.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Time management and organizational skills to manage multiple, complex, ongoing tasks.
• High school diploma or equivalent.

Responsabilidades

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.
• Analyze and prepare staffing reports with new information for client needs.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Bring time management and organizational skills to manage multiple, complex, on-going tasks.

Conhecimentos

Data analysis

Staffing forecasting

Reporting

Time management

Analytical thinking

Formação académica

High school diploma or equivalent

Ferramentas

Computer experience

Descrição da oferta de emprego

TTEC is hiring a Real Time Specialist Workforce Management in Charlotte, NC. This role focuses on coordinating staffing, analyzing headcount needs, forecasting daily staffing, and adjusting programs to meet client requirements.

You'll report to the Workforce Manager and contribute to a collaborative, growth‑minded team while supporting a range of client services and ongoing projects within a dynamic environment.