Real-Time Staffing Strategist

TTEC; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

TTEC is seeking a Real Time Specialist Workforce Management to work onsite in Charlotte, NC. The role focuses on analyzing staffing needs, forecasting headcount, and adjusting daily programs to meet client requirements.

You will report to the Workforce Manager and contribute to decisions that impact multiple teams and the client experience. Ideal candidates will have 6 months+ data analysis experience, a high school diploma, and a solution‑oriented mindset.

Qualifications

• 6 months or more data analysis experience.
• High school diploma or equivalent.
• Solution-oriented mindset.
• Understanding, interpreting, and manipulating data for reporting.
• Computer experience.

Responsibilities

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks.

Skills

Data analysis

Analytical skills

Reporting

Education

High school diploma or equivalent

Tools

Computer experience

Job description

TTEC is seeking a Real Time Specialist Workforce Management to work onsite in Charlotte, NC. The role focuses on analyzing staffing needs, forecasting headcount, and adjusting daily programs to meet client requirements.

You will report to the Workforce Manager and contribute to decisions that impact multiple teams and the client experience. Ideal candidates will have 6 months+ data analysis experience, a high school diploma, and a solution‑oriented mindset.