Real-Time Service & Dispatch Coordinator

Marick Mechanical; Des Moines (IA); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Marick Mechanical is seeking a Service Coordinator to intake customer information and coordinate internally to ensure proper work execution. You will communicate with technicians in real-time to complete close-out processes and maintain service quality for customers.

The role requires 3 years of customer service in a sales/office setting, a high school diploma, and experience in construction/mechanical/service industries.

Qualificações

• 3 years of customer service experience in a sales/office/corporate setting.
• High School diploma or GED required.
• Construction/Mechanical/Service industry experience preferred.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Answer phone calls for service requests and communicate technician arrival times.
• Review client service history to authorize orders, verify credit and COD status.
• Use client portals to create quotes and follow up with customers.
• Create, open, assign, and close work order requests.
• Provide real-time updates in work orders and portals.
• Review technician descriptions for accuracy; perform visit reviews.
• Coordinate with technicians to ensure proper close-out before dispatch.
• Use GPS reports to monitor truck activity and generate reports.
• Dispatch technicians according to department and skills.
• Provide updates on parts ETA.
• Own and maintain service job lifecycle in the software.

Conhecimentos

Customer service

Team player

Multitasking

Attention to detail

Formação académica

High School diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Marick Mechanical is seeking a Service Coordinator to intake customer information and coordinate internally to ensure proper work execution. You will communicate with technicians in real-time to complete close-out processes and maintain service quality for customers.

The role requires 3 years of customer service in a sales/office setting, a high school diploma, and experience in construction/mechanical/service industries.