Real-Time Service Call Coach: Boost Conversions & Service

Cooper Heating & Cooling; Broomfield (CO); In loco; USD 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Descrizione del lavoro

Cooper Heating & Cooling, Inc. in Broomfield, CO is seeking a Service Call-by-Call Coach to lead real-time performance on service calls and coach technicians to deliver high-quality, revenue-driving work.

Reporting to the Service Manager, you will manage live calls, track metrics, and drive adherence to the Service MVP process, while supporting a team focused on customer trust and professional service in a residential HVAC environment.

Mansioni

• Call-by-Call Coaching & Execution on service calls.
• Track 100% of Service Technician appointments in real time.
• Provide live coaching on discovery, communication, and options.
• Reinforce adherence to the Service MVP process.
• Deliver daily and weekly performance summaries.
• Identify performance trends and develop improvement plans.

Descrizione del lavoro

Cooper Heating & Cooling, Inc. in Broomfield, CO is seeking a Service Call-by-Call Coach to lead real-time performance on service calls and coach technicians to deliver high-quality, revenue-driving work.

Reporting to the Service Manager, you will manage live calls, track metrics, and drive adherence to the Service MVP process, while supporting a team focused on customer trust and professional service in a residential HVAC environment.