Real-Time Security Room Operator – Alarm & Access Control

First Coast Security; Frederick (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

Weekly Pay

401K/403b Plan

Short Term Disability

Paid Vacation

Long Term Disability

Vision Insurance

Medical Insurance

Life Insurance

Job summary

First Coast Security is seeking dedicated Control Room Operators (CRO) for a high-security data center environment. You will monitor alarms, manage access, and coordinate emergency responses to ensure continuous protection and client satisfaction.

Ideal candidates have fluent English, prior control room experience, and familiarity with access control systems such as Lenel, Genetec, or CCURE. We offer competitive pay, benefits, and opportunities for advancement.

Qualifications

• Fluent English with strong written and verbal communication.

Responsibilities

• Monitor alarms in real time and dispatch security officers to incidents within required SLA windows
• Manage access control systems -- grant, restrict, and revoke access permissions; verify credentials; investigate unauthorized access attempts
• Execute emergency escalation procedures and maintain clear communication during high-risk incidents
• Monitor green zones and perimeter areas for security compliance
• Manage and update incidents using a ticketing system
• Respond to client requests via radio, intercom, and text-based communication platforms
• Maintain accurate access logs, incident reports, and documentation

Skills

Fluent English

Strong communication

Multitasking under pressure

Basic computer skills

Education

State Guard Card

Tools

Lenel

Genetec

CCURE

Job description

First Coast Security is seeking dedicated Control Room Operators (CRO) for a high-security data center environment. You will monitor alarms, manage access, and coordinate emergency responses to ensure continuous protection and client satisfaction.

Ideal candidates have fluent English, prior control room experience, and familiarity with access control systems such as Lenel, Genetec, or CCURE. We offer competitive pay, benefits, and opportunities for advancement.