Robo-Taxi Rider Support Specialist

Manpower Las Vegas; Nevada; Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Health insurance

On-the-job training

Paid time off

Referral program

Descripción de la vacante

Manpower Las Vegas is seeking a dedicated Customer Support - Rider Operator to support a robo-taxi service in Las Vegas, NV. This in-person role handles live rider interactions, troubleshooting, and information delivery before, during, and after missions.

You will work day or night shifts, collaborate with cross-functional teams, and help scale new operational tools in a fast-paced environment. The position requires 2+ years in customer service, strong communication, patience, and a growth

Formación

• 2+ years of experience in customer service, retail, or another customer-facing role.
• Experience in high-stress situations with de-escalation techniques.
• Experience working in a cross-functional team.
• Exceptional communication skills, both spoken and written.
• Excellent computer skills and problem-solving ability.
• Proactive mindset and resourcefulness.
• Positive attitude with a growth mindset.

Responsabilidades

• Provide live rider support before, during and after missions through multiple channels.
• Collaborate with cross-functional teams to assist Riders and escalate issues for investigation.
• Become a knowledge expert on RiderOps tools and use them to resolve interactions.
• Assist with testing and data collection to evolve processes and tools.
• Willingness to work flexible shift hours and locations.
• Uphold a safety-centric, inclusive, and open-communication culture.

Conocimientos

Customer service

De-escalation

Communication

Cross-functional teamwork

Problem solving

Empathy

Growth mindset

Herramientas

RiderOps tools

Descripción del empleo

Manpower Las Vegas is seeking a dedicated Customer Support - Rider Operator to support a robo-taxi service in Las Vegas, NV. This in-person role handles live rider interactions, troubleshooting, and information delivery before, during, and after missions.

You will work day or night shifts, collaborate with cross-functional teams, and help scale new operational tools in a fast-paced environment. The position requires 2+ years in customer service, strong communication, patience, and a growth