Real-Time Mission Control Operator (On-Site)

truckingpeople; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Job summary

Mission Control Associates in Las Vegas, NV, is hiring for a Real-time Operations Associate to support an autonomous ride-hailing program from the Service Operations Command Center. You will monitor fleet activity, complete pre-mission checklists, and serve as the first contact for basic vehicle troubleshooting, coordinating with cross-functional teams to keep service running smoothly.

This on-site role requires a tech‑savvy, safety‑focused, detail‑oriented professional who can respond quickly

Qualifications

• Must be able to work fully on-site in Las Vegas, NV.
• Excellent written and verbal communication skills.
• Strong computer literacy and confidence navigating computer-based systems.
• Tech-savvy and comfortable learning new software, dashboards, and internal tools.
• Ability to monitor multiple situations and priorities simultaneously.
• Strong attention to detail and situational awareness.
• Proactive, resourceful, and able to respond appropriately to changing operational conditions.
• Strong problem-solving and decision‑making skills.
• Ability to communicate and collaborate effectively across multiple teams.
• Comfortable working in a fast‑paced, safety‑focused operations environment.
• Reliable and able to work the assigned schedule, including weekends where required.
• Must be able to pass required background screening and drug screening.
• Must comply with the Substance Abuse Policy.
• Active Nevada driver's license and clean driving record.

Responsibilities

• Support real-time autonomous vehicle service operations from the Service Operations Command Center.
• Monitor fleet activity and individual vehicle operations.
• Complete pre-mission startup checklists to ensure operational teams are ready for service.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Identify operational issues and create service disruption tickets using an internal ticketing system.
• Escalate technical or operational concerns to the appropriate teams.
• Dispatch Fleet Response crews when vehicles require assistance or recovery.
• Coordinate with cross-functional teams and provide timely status updates.
• Manage operational configurations, including restricted service areas and hours of operation.
• Respond to changing road conditions, traffic incidents, civic events, emergency scenes, and other service disruptions.
• Maintain accurate operational documentation.
• Assist with process improvements to increase safety and service efficiency.
• Communicate clearly and professionally with operations, fleet, technical, and support teams.

Skills

Excellent written and verbal comm.

Tech-savvy

Strong computer literacy

Multi-priority monitoring

Attention to detail

Problem solving

Decision making

Team communication

Tools

Ticketing systems

Operational dashboards

Internal tools

Job description

Mission Control Associates in Las Vegas, NV, is hiring for a Real-time Operations Associate to support an autonomous ride-hailing program from the Service Operations Command Center. You will monitor fleet activity, complete pre-mission checklists, and serve as the first contact for basic vehicle troubleshooting, coordinating with cross-functional teams to keep service running smoothly.

This on-site role requires a tech‑savvy, safety‑focused, detail‑oriented professional who can respond quickly