Operations Control Associate

Trucking People; Las Vegas (NV); On-site; USD 29,000 - 40,000; Full time

Job summary

Trucking People is seeking Mission Control Associates to support the real-time operations of a rapidly growing autonomous ride-hailing program in Las Vegas.

You will monitor fleet activity from the Service Operations Command Center, perform pre-mission checks, troubleshoot basic vehicle issues, coordinate with cross-functional teams, and dispatch response crews to keep service running safely and efficiently.

Qualifications

• Must be able to work fully on-site in Las Vegas, NV.
• Strong written and verbal communication skills.
• Comfort navigating computer-based systems and dashboards.
• Experience with ticketing systems is a plus.

Responsibilities

• Support real-time autonomous vehicle service operations from the Service Operations Command Center.
• Monitor fleet activity and individual vehicle operations.
• Complete pre-mission startup checklists to ensure teams are ready for service.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Identify operational issues and create service disruption tickets using an internal system.
• Escalate technical or operational concerns to appropriate teams.
• Dispatch Fleet Response crews when vehicles need assistance or recovery.
• Coordinate with cross-functional teams and provide timely status updates.
• Manage operational configurations, including restricted service areas and hours of operation.
• Respond to road incidents, traffic events, and other service disruptions.
• Maintain accurate operational documentation.
• Assist with process improvements to increase safety and efficiency.
• Communicate clearly with operations, fleet, technical, and support teams.

Skills

Excellent communication

Tech-savvy

Detail-oriented

Problem-solving

Fast-paced environment

Team coordination

Tools

Ticketing systems

Dashboards

Internal tools

Job description

Location: Las Vegas, NV (On-site)
Pay: $25.00/hour
Schedule: Full-time (30–40+ hours/week)
Employment Type: Contract
Start/Cohort Date: October 19, 2026

Overview

We are hiring Mission Control Associates to support the real-time operations of a rapidly growing autonomous ride-hailing program.

In this role, you will work behind the scenes from a Service Operations Command Center, helping ensure autonomous vehicle trips are completed safely, efficiently, and successfully.

Mission Control operates similarly to air traffic control, but for a fleet of autonomous vehicles. You will monitor fleet activity, respond to operational issues, coordinate vehicle recovery when necessary, troubleshoot basic vehicle concerns, and communicate with multiple teams to keep service operations running smoothly.

This is an excellent opportunity for candidates who are tech-savvy, safety-focused, detail-oriented, and comfortable making decisions in a fast-paced operations environment.

Key Responsibilities

• Support real-time autonomous vehicle service operations from the Service Operations Command Center

• Monitor fleet activity and individual vehicle operations

• Complete pre-mission startup checklists to ensure operational teams are ready for service

• Serve as the first point of contact for basic vehicle troubleshooting

• Identify operational issues and create service disruption tickets using an internal ticketing system

• Escalate technical or operational concerns to the appropriate teams

• Dispatch Fleet Response crews when vehicles require assistance or recovery

• Coordinate with cross-functional teams and provide timely status updates

• Manage operational configurations, including restricted service areas and hours of operation

• Respond to changing road conditions, traffic incidents, civic events, emergency scenes, and other service disruptions

• Maintain accurate operational documentation

• Assist with process improvements to increase safety and service efficiency

• Communicate clearly and professionally with operations, fleet, technical, and support teams

Schedule & Shifts

AM Shift Options:

• Tuesday – Saturday: 9:30 AM – 6:00 PM

• Sunday – Thursday: 9:30 AM – 6:00 PM

• Friday – Tuesday: 9:30 AM – 6:00 PM

PM Shift Option:

• Friday – Tuesday: 5:30 PM – 2:00 AM

Training Schedule

New hires will complete training Monday through Friday based on their assigned shift:

• AM Training: 9:30 AM – 6:00 PM

• PM Training: 5:30 PM – 2:00 AM

Candidates must be able to commit to the required training schedule.

Requirements

• Must be able to work fully on-site in Las Vegas, NV

• Excellent written and verbal communication skills

• Strong computer literacy and confidence navigating computer-based systems

• Tech-savvy and comfortable learning new software, dashboards, and internal tools

• Ability to monitor multiple situations and priorities simultaneously

• Strong attention to detail and situational awareness

• Proactive, resourceful, and able to respond appropriately to changing operational conditions

• Strong problem-solving and decision-making skills

• Ability to communicate and collaborate effectively across multiple teams

• Comfortable working in a fast-paced, safety-focused operations environment

• Reliable and able to work the assigned schedule, including weekends where required

• Must be able to pass required background screening and drug screening

• Must comply with the company's Substance Abuse Policy

• Active Nevada driver's license and clean driving record

Nice to Have

• Previous leadership or supervisory experience

• Dispatch or fleet operations experience

• Transportation or logistics experience

• Experience working in an operations center, command center, or control-room environment

• Technical support or troubleshooting experience

• Experience using ticketing systems or operational dashboards

• Autonomous vehicle or mobility industry experience

• Experience coordinating real-time incidents or field operations

Why This Role

• Be part of a rapidly growing autonomous vehicle program

• Gain hands-on experience with cutting-edge autonomous mobility technology

• Work directly within the operational center supporting a live autonomous vehicle fleet

• Develop experience in fleet monitoring, dispatch, troubleshooting, and real-time operations

• Work in a structured, safety-focused environment

• Consistent full-time hours with AM and PM shift opportunities

• Opportunity to work cross-functionally with operations, fleet, and technical teams

Interview Process

Selected candidates will interview with members of the Mission Control leadership team.

Interview Availability: Monday – Friday
Interview Window: Approximately 8:00/9:00 AM – 11:30 PM PST, depending on interviewer availability

Candidates who successfully complete the interview and hiring requirements may be considered for the October 19, 2026 training cohort.