Mission Control Associate

GraceMark Solutions; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

GraceMark Solutions seeks a Delivery Driver/ Mission Control Associate to support an autonomous vehicle fleet from a command center, ensuring trips are completed safely and efficiently.

The role requires proactive, resourceful individuals who can manage multiple priorities while communicating clearly with cross-functional teams to maintain fleet operations and safety standards.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer literacy and ability to quickly learn computer-based systems.
• Proactive, resourceful and solutions-oriented mindset.
• Ability to work effectively in a fast-paced operational environment.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to collaborate effectively with cross-functional teams.
• Leadership or supervisory experience is preferred.
• Comfortable troubleshooting basic operational or vehicle-related issues.
• Must comply with applicable workplace safety and substance-abuse policies.

Responsibilities

• Support commercial service operations from the service operations command center.
• Complete pre-mission startup checklists to ensure operational teams are ready for service.
• Monitor daily operations and collaborate with cross-functional teams to keep the market running smoothly.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Create, document, and escalation service disruption events through an internal ticketing system.
• Dispatch Fleet Response teams when vehicle recovery is required and coordinate status updates with relevant teams.
• Monitor operational conditions and manage market configurations, including restricted areas and hours of operation.
• Respond to operational conditions such as traffic incidents, civic events, emergency scenes, and other situations that may impact service.
• Monitor fleet and crew allocation in real time to support safe and efficient operations.
• Assist with operational documentation, process improvements, and other Mission Control activities.

Skills

Communication

Proactive mindset

Fast-paced work

Detail oriented

Cross-functional collaboration

Leadership preferred

Troubleshooting basics

Safety compliance

Tools

Ticketing system

Computer literacy

Job description

We are seeking a Delivery Driver/ Mission Control Associate to support the safe and efficient operation of an autonomous vehicle fleet from a service operations command center.

In this role, you will work behind the scenes to help ensure that every requested trip is completed safely and successfully. Similar to an air traffic control environment, Mission Control monitors service operations at both the overall fleet and individual vehicle levels, manages fleet and crew allocation in real time, and responds to operational issues that may impact safety or service efficiency.

The ideal candidate is proactive, resourceful, comfortable working in a fast-paced environment, and able to communicate effectively while managing multiple operational priorities.

Key Responsibilities

• Support commercial service operations from the service operations command center.
• Complete pre-mission startup checklists to ensure operational teams are ready for service.
• Monitor daily operations and collaborate with cross-functional teams to keep the market running smoothly.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Create, document, and escalation service disruption events through an internal ticketing system.
• Dispatch Fleet Response teams when vehicle recovery is required and coordinate status updates with relevant teams.
• Monitor operational conditions and manage market configurations, including restricted areas and hours of operation.
• Respond to operational conditions such as traffic incidents, civic events, emergency scenes, and other situations that may impact service.
• Monitor fleet and crew allocation in real time to support safe and efficient operations.
• Assist with operational documentation, process improvements, and other Mission Control activities.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer literacy and ability to quickly learn computer-based systems.
• Proactive, resourceful, and solutions-oriented mindset.
• Ability to work effectively in a fast-paced operational environment.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to collaborate effectively with cross-functional teams.
• Leadership or supervisory experience is preferred.
• Comfortable troubleshooting basic operational or vehicle-related issues.
• Must comply with applicable workplace safety and substance-abuse policies.

Schedule

Multiple shifts are available, including:

AM Shifts

• Tuesday–Saturday: 9:30 AM – 6:00 PM
• Sunday–Thursday: 9:30 AM – 6:00 PM
• Friday–Tuesday: 9:30 AM – 6:00 PM

PM Shifts

• Friday–Tuesday: 5:30 PM – 2:00 AM

Specific shift availability will be discussed during the hiring process.

Training Schedule

Training will be conducted Monday–Friday.

• AM Training: 9:30 AM – 6:00 PM
• PM Training: 5:30 PM – 2:00 AM

Training schedules and final shift assignments will be provided during the hiring process.

Why Join This Role?

This is an exciting opportunity to work at the intersection of autonomous mobility, technology, and real-time operations. You will gain hands‑on exposure to the operational complexities of managing an autonomous vehicle fleet while contributing to safe, reliable, and efficient transportation services.