Real-Time Journey Architect: Adobe AJO/AEP Expert

Humana Inc; United States; Remote; USD 95,000 - 131,000; Full time

Job summary

Humana Inc. is seeking a Senior Associate Adobe Journey Optimizer Developer to translate strategy into real-time member journeys using AEP and AJO.

You will lead the product lifecycle from ideation to launch, build personalized journeys, and iterate based on performance across customer segments. Responsibilities include developing email templates, configuring journeys, collaborating with analytics to refine targeting, and ensuring compliant, effective journey execution across channels.

Qualifications

• 3+ years of marketing operations, lifecycle marketing, or digital campaign experience.
• 2+ years configuring journeys in Adobe Journey Optimizer and Adobe Experience Platform.
• Hands-on HTML/CSS email development experience.
• Familiarity with JSON, event payloads, or API-driven personalization.

Responsibilities

• Develop dynamic content email templates in Adobe Journey Optimizer.
• Configure, test, deploy, and iterate personalized journeys and campaigns in Adobe Journey Optimizer based on business requirements.
• Collaborate with data analytics teams to build audience segments in Adobe Experience Platform using real-time signals.
• Partner with lifecycle marketers, data scientists, and channel leads to activate journey logic and improve targeting.

Skills

Adobe Journey Optimizer

Adobe Experience Platform

Email template development

JSON payloads

Cross-functional collaboration

Agile environment

Education

Bachelor’s degree in marketing, business, or a related field

Tools

HTML/CSS

JSON

Job description

Humana Inc. is seeking a Senior Associate Adobe Journey Optimizer Developer to translate strategy into real-time member journeys using AEP and AJO.

You will lead the product lifecycle from ideation to launch, build personalized journeys, and iterate based on performance across customer segments. Responsibilities include developing email templates, configuring journeys, collaborating with analytics to refine targeting, and ensuring compliant, effective journey execution across channels.