Real-Time iSOC Coordinator - Security & Incident Commander

Interface Systems

St. Louis (MO)

On-site

USD 25,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time interactions and interventions during security events. You will handle live audio communications with monitored sites, coordinate with emergency personnel, and de-escalate threats.

The role requires quick thinking, clear communication, and strong attention to alarm verification and video monitoring. Starting pay is $22.00 per hour, with a 24/7 operation and weekend/holiday shifts.

Qualifications

High school diploma or GED required.
Two years of experience in customer service, call center, dispatch, or security roles is preferred.
Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
Working knowledge of Microsoft Office applications.

Responsibilities

Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.