Cloud Operations Engineer

Zoom; San Jose (CA); Hybrid; USD 99,000 - 229,000; Full time

Job summary

Zoom is hiring a DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for a real-time communications platform. The role spans incident response, SLO/SLI ownership, and cross-region collaboration with teams across time zones.

The ideal candidate has extensive experience in cloud infrastructure, Kubernetes, and observability stacks, with a focus on real-time media workloads and reliable deployment practices.

Qualifications

• 5+ years in DevOps, SRE, or infrastructure roles, with staff/principal level experience.
• Owning reliability for large-scale, latency-sensitive systems in production.
• Experience with real-time or media-heavy platforms (video, streaming, etc.).
• Ability to lead cross-functional initiatives without direct authority.
• Understanding of real-time protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP.
• Cloud infra (AWS, GCP, or Azure) and Kubernetes expertise.
• IaC tooling experience: Terraform, Pulumi, or equivalent.
• Observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry.
• Networking fundamentals: BGP, DNS, load balancing, CDN.
• CI/CD: GitHub Actions, Jenkins, Spinnaker.
• Canary releases, feature flags, blue/green strategies.
• Python, Bash, or Go for automation and incident response.
• Occasional weekend work; able to work across time zones.

Responsibilities

• Own the SLO/SLI framework for real-time services and track latency and availability.
• Lead incident response for outages across the real-time platform.
• Promote blameless postmortems and drive reliability improvements.
• Implement chaos engineering and game day exercises to identify failure modes.
• Build observability tools—dashboards, alerts, and distributed tracing.
• Serve as architectural authority on deployment patterns and infra design.
• Review system designs for scalability, fault tolerance, and complexity.
• Drive capacity planning, traffic modeling, and cost optimization.
• Evaluate infrastructure tools, platforms, and vendors (media servers, CDN, cloud).
• Ensure CI/CD standards and progressive rollout strategies.
• Collaborate with network, security, product, and data teams.
• Advise product leaders on reliability trade-offs and choices.
• Advocate DevOps best practices: IaC, GitOps, automated testing, deployment automation.
• Guide senior engineers on SRE principles and operational discipline.
• Bridge US/China/India teams; English and Mandarin as appropriate.
• Maintain runbooks and architectural decision records for global teams.

Skills

DevOps

SRE

Cloud infrastructure

Kubernetes

Terraform

CI/CD

Observability

Python

Bash

Go

Real-time media

Networking

Incident response

Tools

Prometheus

Grafana

Datadog

Jaeger

OpenTelemetry

GitHub Actions

Jenkins

Spinnaker

ArgoCD

Helm

Job description

What you can expect

We are hiring a DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real-time communications platform. This platform supports audio/video conferencing, recording, and live-streaming functionalities. The position requires expertise in infrastructure engineering, global team collaboration, and cross-functional partnerships.

About the Team

This team manages essential meeting service operations at Zoom. They handle global, large-scale distributed systems and advance communication technology to connect individuals across physical distances.

Responsibilities

Ensuring reliability engineering and operations by owning the SLO/SLI framework for real-time services, defining, tracking, and improving latency, availability, jitter, and packet loss. Leading incident response for critical outages across the real-time platform, coordinating across time zones and engineering disciplines. Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements. Implementing chaos engineering and game day exercises to proactively identify failure modes before user impact occurs. Building and evolving observability tools — dashboards, alerting systems, and distributed tracing — tailored for real-time media infrastructure challenges. Serving as the architectural authority on deployment patterns, infrastructure design, and operational readiness for real-time services. Reviewing and contributing to system design proposals, providing feedback on scalability, fault tolerance, and operational complexity. Driving capacity planning, traffic modeling, and cost optimization strategies across globally distributed infrastructure. Evaluating and recommending infrastructure tools, platforms, and vendors — including media servers, CDN providers, cloud-native services, and edge networking. Ensuring consistent standards for CI/CD pipelines, deployment safety, and progressive rollout strategies across teams. Acting as the primary SRE partner for multiple engineering teams building real-time features, attending planning sessions, and providing operational readiness guidance. Collaborating closely with network engineering, security, product, and data teams to align on platform-wide reliability requirements. Translating infrastructure constraints and reliability trade-offs into actionable recommendations for product leaders and engineering teams. Establishing and advocating DevOps best practices — infrastructure-as-code, GitOps, automated testing, and deployment automation — across partner teams. Guiding senior engineers on SRE principles, reliability patterns, and operational discipline. Serving as a technical liaison between US-based and China/India-based engineering teams, bridging communication gaps and providing technical context. Conducting architecture reviews, incident retrospectives, and planning sessions in English and Mandarin as appropriate. Maintaining a flexible schedule to ensure meaningful overlap with teams in Beijing, Shanghai, Bangalore, and Hyderabad. Building collaborative relationships across cultural and geographic boundaries, adapting communication styles to foster trust and alignment. Ensuring engineering documentation, runbooks, and architectural decision records are accessible and understandable for global team members.

What we’re looking for

• 5+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope.
• Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production
• Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar).
• Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations.
• Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies.
• Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD).
• Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent.
• Have experience with observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent.
• Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture.
• Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes.
• Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery.
• Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise.
• Occasional weekend work may be required
• Ability to work across the globe or multiple time zones

Salary Range or On Target Earnings

Minimum: $98,900.00

Maximum: $228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 09/11/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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