Real-Time Call Center Workforce Specialist

HD Supply Canada, Inc; New Braunfels (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

HD Supply Canada, Inc is seeking a Workforce Coordinator in New Braunfels, TX to assist in managing day-to-day contact center operations. You will monitor workloads, balance resources, and support reporting and scheduling across the center.

The role requires 2–5 years of experience in the field, a HS diploma or GED, and familiarity with call center workflows. This is a full-time, on-site position with no travel involved.

Qualifications

• Previous call center experience.
• Workforce management experience.

Responsibilities

• Coordinates real-time management of workloads and resources for the center.
• Schedules associate time off for training, meetings, and other business purposes.
• Ensures all system coverage is maintained and scheduled.
• Provides daily reports for assigned areas within the contact centers.
• Verifies contingent labor hours and corrects discrepancies.
• Performs other duties and projects as assigned.

Skills

Call center experience

Workforce management

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc is seeking a Workforce Coordinator in New Braunfels, TX to assist in managing day-to-day contact center operations. You will monitor workloads, balance resources, and support reporting and scheduling across the center.

The role requires 2–5 years of experience in the field, a HS diploma or GED, and familiarity with call center workflows. This is a full-time, on-site position with no travel involved.