Real Estate Support Specialist

The JOY FM; North Augusta (GA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

The JOY FM is seeking an organized Administrative & Transaction Support specialist in Georgia to join our real estate team. You will handle client and agent inquiries, onboarding, office operations, and listing management, ensuring smooth processes across CRM and MLS systems.

Responsibilities include document processing, file organization, and coordinating with marketing to keep listings up to date. The role emphasizes accuracy, confidentiality, and timely task completion in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, office, real estate, customer service, or transaction support preferred.
• Strong organizational skills and attention to detail.
• Proficient with CRM, MLS, transaction management, and business software.
• Proficient with Microsoft Office and general computer applications.
• Experience with Canva or basic design/marketing tools is a plus.
• Strong written and verbal communication skills.
• Ability to handle confidential information professionally.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as a welcoming first point of contact for clients, visitors, and real estate professionals.
• Respond to questions and requests in a friendly, professional, and timely manner.
• Assist with onboarding new agents by providing training on office procedures, systems, and resources.
• Assist with agent transitions and offboarding as needed.
• Provide ongoing administrative support to agents and the office team.
• Assist with daily opening and closing procedures and maintain a professional, organized office environment.
• Maintain office supplies, reception areas, break areas, and shared spaces.
• Manage and update property listing information, including new listings, status changes, pricing updates, and closed transactions.
• Review and audit transaction reports, sales trackers, and related records for accuracy.
• Process contracts, amendments, closing documents, and other transaction-related paperwork.
• Scan, organize, upload, and maintain transaction and closing documentation.
• Maintain accurate electronic transaction files and ensure files are completed and closed appropriately.
• Track transactions generated through company-provided leads and maintain accurate records.
• Enter and maintain leads, referrals, and client information in CRM systems.
• Assist with relocation and referral reporting as needed.
• Communicate relevant updates to appropriate team members.
• Work with the marketing team to ensure property listings and promotional information are accurate and up to date.
• Prepare and distribute agent schedules, calendars, and evaluations.
• Maintain and communicate changes to office schedules and coverage calendars.
• Assist with coordinating office coverage and administrative needs.
• Support other administrative team members and leadership as needed.
• Take on special projects and additional responsibilities as assigned.

Skills

Administrative support

Customer service

CRM proficiency

Attention to detail

Multitasking

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

CRM

MLS

Microsoft Office

Canva

Job description

Description

Key Responsibilities

Agent & Client Support

• Serve as a welcoming first point of contact for clients, visitors, and real estate professionals.
• Respond to questions and requests in a friendly, professional, and timely manner.
• Assist with onboarding new agents by providing training on office procedures, systems, and resources.
• Assist with agent transitions and offboarding as needed.
• Provide ongoing administrative support to agents and the office team.

Administrative & Transaction Support

• Assist with daily opening and closing procedures and maintain a professional, organized office environment.
• Maintain office supplies, reception areas, break areas, and shared spaces.
• Manage and update property listing information, including new listings, status changes, pricing updates, and closed transactions.
• Review and audit transaction reports, sales trackers, and related records for accuracy.
• Process contracts, amendments, closing documents, and other transaction-related paperwork.
• Scan, organize, upload, and maintain transaction and closing documentation.
• Maintain accurate electronic transaction files and ensure files are completed and closed appropriately.
• Track transactions generated through company-provided leads and maintain accurate records.
• Enter and maintain leads, referrals, and client information in CRM systems.
• Assist with relocation and referral reporting as needed.

Marketing & Listing Support

• Assist with maintaining accurate property information across various platforms.
• Update digital displays, office presentations, and promotional materials.
• Assist with updating marketing materials, property photos, and listing information.
• Review property and builder information for pricing, inventory, new listings, and incentives.
• Communicate relevant updates to appropriate team members.
• Work with the marketing team to ensure property listings and promotional information are accurate and up to date.

Scheduling & Office Coordination

• Prepare and distribute agent schedules, calendars, and evaluations.
• Maintain and communicate changes to office schedules and coverage calendars.
• Assist with coordinating office coverage and administrative needs.
• Support other administrative team members and leadership as needed.
• Take on special projects and additional responsibilities as assigned.

Qualifications

Qualifications Education

• High school diploma or equivalent required.

Skills & Experience

• Previous administrative, office, real estate, customer service, or transaction support experience preferred.
• Strong organizational skills and exceptional attention to detail.
• Comfortable learning and working with CRM, MLS, transaction management, and other business software.
• Proficiency with Microsoft Office and general computer applications.
• Experience with Canva or other basic design/marketing tools is a plus.
• Strong written and verbal communication skills.
• Ability to handle confidential information professionally.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.