Client Relations Manager

EmpowerHome; Chantilly (VA); On-site; USD 47,000 - 63,000; Full time

Job summary

EmpowerHome in Chantilly, Virginia is seeking a Real Estate Operations Manager to lead daily operations, support team performance, and streamline processes from listing through closing.

You will drive accountability, improve workflows, and partner with leadership to grow the business while delivering an exceptional client experience. This is a senior, hands-on leadership role with strong communication and problem-solving requirements.

Qualifications

• Experience in real estate operations, listing coordination, client success, or project management preferred.
• Strong leadership, organization, and time-management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Tech-savvy with experience using CRM systems, MLS platforms, and Microsoft Office.

Responsibilities

• Lead, coach, and develop team members.
• Oversee client experience, service quality, and satisfaction.
• Improve real estate systems, processes, and daily workflows.
• Monitor performance, establish accountability, and drive results.
• Identify and resolve client and operational challenges.
• Partner with leadership to improve efficiency and productivity.

Skills

Team Leadership

Operations Management

CRM systems

MLS platforms

Microsoft Office

Problem solving

Tools

CRM software

MLS platforms

MS Office

Job description

Are you an experienced Real Estate Operations Manager, Client Relations Manager, or Team Leader who thrives on leading people, improving processes, and delivering an exceptional client experience?

EmpowerHome Team is seeking a Real Estate Operations Manager to join our growing team in Chantilly, Virginia. In this leadership role, you'll oversee daily operations, support team performance, improve systems and processes, and help ensure a seamless client experience from appointment through closing.

What You’ll Do

• Lead and support team members to maintain operational excellence
• Improve real estate systems, workflows, and processes
• Drive accountability and consistent team performance
• Help deliver an exceptional client experience throughout the transaction
• Collaborate with leadership to support business growth and efficiency

Why Join EmpowerHome Team?

• Join a high-performing, growth-focused real estate organization
• Work within proven systems and processes
• Collaborate with a supportive, performance-driven team
• Gain opportunities for professional growth and leadership development
• Join a team recognized among the Top 10 Real Estate Teams in the Nation by RealTrends (2024)

If you're ready to take the next step in real estate operations, client relations, or team leadership, we'd love to hear from you.

Compensation

$55,000 yearly

Qualifications

• Experience in real estate operations, listing coordination, client success, or project management preferred
• Strong leadership, organization, and time-management skills
• Excellent communication, problem-solving, and decision-making abilities
• Tech-savvy with experience using CRM systems, MLS platforms, and Microsoft Office
• Self-motivated, collaborative, and committed to team culture and exceptional client service
• Calm under pressure with a solutions-focused, continuous-improvement mindset

Responsibilities

• Lead, coach, and develop team members
• Oversee client experience, service quality, and satisfaction
• Improve real estate systems, processes, and daily workflows
• Monitor performance, establish accountability, and drive results
• Identify and resolve client and operational challenges
• Partner with leadership to improve efficiency and productivity
• Ensure a seamless client experience from listing appointment through closing
• Foster a culture of teamwork, ownership, accountability, and continuous improvement