Real Estate Office Client Care Specialist

Weichert, Realtors Innovations.; Brandon (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Weichert, Realtors Innovations is seeking a Customer Service Representative to support daily office operations and deliver a positive experience for clients, prospective customers, and partners. You will respond to inquiries, coordinate scheduling, maintain records, and route questions to the appropriate real estate team members.

The ideal candidate is organized, detail-oriented, professional in person and on the phone, and proficient with common office software.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication with customers and colleagues.
• Strong interpersonal and customer-focused approach.
• Good organizational skills; manage multiple inquiries and tasks.
• Basic to intermediate computer proficiency; email, word processing, spreadsheets, calendars.
• Maintain accurate customer records and document interactions.
• Professional telephone and email etiquette; courteous communication.
• Commitment to confidentiality and handling sensitive information.
• Dependable, punctual, and willing to learn new procedures and systems.

Responsibilities

• Serve as primary contact for routine inquiries via phone, email, and other channels.
• Welcome customers professionally and listen to their needs.
• Direct property-related inquiries to the appropriate agent or team member.
• Assist with scheduling appointments and coordinating follow-ups.
• Maintain accurate customer records and follow-up information in company systems.
• Monitor outstanding inquiries and ensure timely attention.
• Address routine concerns and escalate complex issues as needed.
• Provide administrative support with correspondence, document organization, and data entry.
• Communicate relevant information clearly to colleagues to support service delivery.
• Follow office procedures and protect confidential information.

Skills

Communication skills

Interpersonal skills

Organizational skills

Computer literacy

Telephone etiquette

Attention to detail

Confidentiality

Reliability

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Weichert, Realtors Innovations is seeking a Customer Service Representative to support daily office operations and deliver a positive experience for clients, prospective customers, and partners. You will respond to inquiries, coordinate scheduling, maintain records, and route questions to the appropriate real estate team members.

The ideal candidate is organized, detail-oriented, professional in person and on the phone, and proficient with common office software.