In-Person Client Care Specialist — Realty Concierge

John Jones Real Estate, LLC.; Murfreesboro (TN); On-site; Full time

Job description

At John Jones Real Estate, we’re committed to delivering outstanding service and building lasting relationships with our clients. We’re looking for a Client Care Specialist who is passionate about customer service and thrives in a fast-paced, team-oriented environment.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, or chat
• Provide timely, thoughtful, and accurate responses to client needs
• Resolve customer issues efficiently while ensuring client satisfaction
• Maintain client records and document interactions in our CRM system
• Collaborate with internal teams to improve the client’s experience

Qualifications

• Front desk personality – friendly demeanor, helpful, big smile!
• Excellent communication (good grammar/spelling) and interpersonal skills, self-starter
• 1–2 years of experience in a client-facing or customer service role
• Strong problem-solving abilities and attention to detail
• Proficient with basic office software and CRM platforms, E Suite
• Professional appearance and demeanor are a must
• Ability to work effectively with a wide range of personality types
• Empathy, patience, and a client-first attitude
• An eye for design would be awesome
• Ability to use all platforms of social media is a huge plus

This is a full-time position and requires an in-person, 40‑hour workweek, 8:00 AM-5:00 PM with lunch hour. The position offers paid holidays, vacation and sick days, however does not include healthcare benefits. Compensation is $40,000‑50,000 depending on experience. Experience in real estate or related field preferred, but not required. Start date is ASAP with paid on‑site training provided.

How to Apply

Please send your resume and a short cover letter explaining why you're a great fit for this role to [e-mail]. No phone calls or drop-ins, please.