Real Estate Office Concierge & Customer Care

Remote Jobs; Brandon (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Weichert, Realtors Innovations is seeking a Customer Service Representative to support daily office operations, respond to inquiries, coordinate appointments, and help deliver a positive experience for clients and business partners.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple tasks with professionalism. This role offers room to grow in a collaborative real estate office while developing communication and administrative skills.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and courteously.
• Strong interpersonal skills and a customer-oriented approach.
• Good organisational skills, able to manage multiple inquiries and tasks.
• Proficiency with computers, email, word processing, spreadsheets, calendars, and standard office tools.
• Ability to maintain accurate customer records and follow procedures.
• Professional telephone and email etiquette and confidentiality.
• Willingness to learn new procedures and adapt to changing priorities.

Responsibilities

• Serve as a primary point of contact for routine customer inquiries via phone, email, and other channels.
• Welcome customers professionally, listen to needs, and provide helpful information.
• Direct property-related inquiries to the appropriate real estate agent or team member.
• Assist with scheduling appointments and follow-up communications.
• Maintain accurate customer records in company systems.
• Follow up on outstanding inquiries to ensure timely attention.
• Escalate complex issues to a supervisor or senior team member.
• Provide administrative support and data entry as needed.
• Communicate customer information clearly to colleagues for service delivery.
• Maintain confidentiality of customer information and company records.
• Follow office procedures and policies when handling inquiries.
• Contribute to a welcoming and professional office environment.

Skills

Communication

Organization

Interpersonal skills

Customer-focused

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Office tools

Job description

Weichert, Realtors Innovations is seeking a Customer Service Representative to support daily office operations, respond to inquiries, coordinate appointments, and help deliver a positive experience for clients and business partners.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple tasks with professionalism. This role offers room to grow in a collaborative real estate office while developing communication and administrative skills.