Real Estate CSR — In-Office Mornings, Evening Remote

Americanhomebuyer; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Americanhomebuyer in Houston, TX is seeking a friendly Customer Service Representative to be the first voice home-sellers hear. You’ll answer inbound inquiries and follow up with warm leads to schedule appointments for our sales team, working with the Customer Service Manager to coordinate calendars and confirm appointments.

The role suits someone who is organized, a strong listener, and comfortable on the phone.

Qualifications

• Must live within 30 minutes of the Houston office
• Reliable internet for remote evening/weekend work
• Bilingual is a plus

Responsibilities

• Answer inbound calls from prospective clients with warmth and professionalism
• Make outbound follow-up calls to warm leads who requested information
• Schedule appointments for our sales team and confirm details clearly
• Confirm appointments and reduce no-shows through thoughtful follow-up
• Partner with the Customer Service Manager to manage calendars and coverage
• Maintain clean, accurate lead records (CRM data integrity)

Skills

People-oriented

Active listening

Phone confidence

Organization

Team player

Ownership

CRM usage

Tools

CRM software

Job description

Americanhomebuyer in Houston, TX is seeking a friendly Customer Service Representative to be the first voice home-sellers hear. You’ll answer inbound inquiries and follow up with warm leads to schedule appointments for our sales team, working with the Customer Service Manager to coordinate calendars and confirm appointments.

The role suits someone who is organized, a strong listener, and comfortable on the phone.