Front Desk - Marketing Coordinator

Keller Williams Realty Integrity Lakes; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Job summary

The Director of First Impressions & Marketing at Keller Williams Realty Integrity Lakes creates an exceptional reception experience for agents, clients, vendors, and guests. This role also drives the office's marketing, branding, and social media efforts, crafting engaging content that showcases our agents, culture, and community.

Primarily a front desk position with marketing duties, the role combines world-class hospitality with strategies to elevate office visibility and agent branding.

Qualifications

• Experience delivering high-quality front desk hospitality and client service.
• Ability to support marketing, branding, and social media efforts.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Create an exceptional first impression for visitors, agents, and clients.
• Greet guests, answer calls, and manage mail and deliveries.
• Support office communications and announcements; coordinate meetings.
• Manage social media channels and create engaging content.
• Assist with listing materials, marketing pieces, and branding resources.
• Capture photos/videos at trainings, events, and recruiting activities.

Skills

Hospitality

Customer service

Social media management

Content creation

Graphic design

Communication

Tools

Canva

Job description

The Director of First Impressions & Marketing is the welcoming face of Keller Williams Realty Integrity Lakes. This role is responsible for creating an exceptional experience for every agent, client, vendor, and guest who walks through our doors while supporting the Market Center's marketing, branding, and social media efforts. The ideal candidate is warm, organized, proactive, and creative. They thrive in a fast-paced environment, enjoy serving others, and have an eye for creating engaging content that showcases our agents, culture, and community. This position is front desk first, marketing second. Success means delivering world-class hospitality while helping elevate the visibility of our office and agents through consistent marketing support.

Responsibilities

Front Desk & Office Experience (Primary Responsibility)

• Create an exceptional first impression for every visitor, agent, and client
• Greet guests warmly and professionally
• Answer and direct incoming phone calls
• Serve as the primary point of contact for front desk inquiries
• Manage incoming and outgoing mail and deliveries
• Maintain a clean, organized, and welcoming reception area
• Schedule conference rooms and appointments
• Assist with office communication and announcements
• Support leadership with administrative projects
• Coordinate visitor sign-in procedures
• Help prepare the office for meetings, classes, and events
• Conduct care calls and event reminder calls
• Assist with data entry, reports, and office systems

Marketing & Social Media

• Manage the Market Center's social media channels
• Capture photos and videos during trainings, events, celebrations, and recruiting activities
• Create and schedule engaging social media content
• Design graphics using Canva or similar software
• Assist with email marketing campaigns
• Promote classes, workshops, and office events
• Help maintain marketing calendars and content schedules
• Track engagement metrics and recommend improvements

Agent Marketing Support

• Assist agents with listing marketing materials
• Create flyers, brochures, social graphics, and promotional pieces
• Help agents develop personal branding materials
• Assist with video recording and basic editing
• Maintain marketing templates and branding resources
• Enter listings into the MLS as needed
• Support recruiting campaigns and special marketing initiatives

Compensation: $55,000 - $65,000 yearly

Responsibilities

Front Desk & Office Experience (Primary Responsibility)

• Create an exceptional first impression for every visitor, agent, and client
• Greet guests warmly and professionally
• Answer and direct incoming phone calls
• Serve as the primary point of contact for front desk inquiries
• Manage incoming and outgoing mail and deliveriesMaintain a clean, organized, and welcoming reception area
• Schedule conference rooms and appointments
• Assist with office communication and announcements
• Support leadership with administrative projects
• Coordinate visitor sign-in procedures
• Help prepare the office for meetings, classes, and events
• Conduct care calls and event reminder calls
• Assist with data entry, reports, and office systems

Marketing & Social Media

• Manage the Market Center's social media channels
• Capture photos and videos during trainings, events, celebrations, and recruiting activities
• Create and schedule engaging social media contentDesign graphics using Canva or similar software
• Assist with email marketing campaigns
• Promote classes, workshops, and office events
• Help maintain marketing calendars and content schedules
• Track engagement metrics and recommend improvements

Agent Marketing Support

• Assist agents with listing marketing materials
• Create flyers, brochures, social graphics, and promotional pieces
• Help agents develop personal branding materials
• Assist with video recording and basic editing
• Maintain marketing templates and branding resources
• Enter listings into the MLS as needed
• Support recruiting campaigns and special marketing initiatives

Compensation:
$55,000-$65,000 per year