Ready Mix DISPATCHER

Knife River Corporation; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Knife River Corporation is seeking a Dispatcher/Order Taker to receive, assign, schedule, and communicate work orders to ready mix drivers, ensuring timely completion of operations and projects.

The role involves using dispatch systems to maximize production, delivery efficiency, and service, while maintaining accuracy in data entry and compliance with specifications. Strong communication and multitasking are essential in this team-driven environment.

Qualifications

• Must be at least 18 years of age or older.
• Must have a current and valid driver’s license.
• Willingness to travel and work nights and weekends when necessary.
• Ability to understand and follow verbal and written instructions.

Responsibilities

• Receive, record, and dispatch orders to approved customers.
• Operate the Command Data System and perform direct data entry with accuracy.
• Verify specification compliance of all dispatched orders.
• Monitor cycle times, weather, demand graphs, production and delivery status; adjust assignments for efficiency.
• Communicate with drivers, production supervisors, and clients to maximize service and efficiency.
• Assist with assigning orders to plants and scheduling production to maximize delivery efficiency.
• Complete dispatching and delivery documentation and reports; forward orders and sales information as required.
• Coordinate delivery-drivers’ activities with the Production Manager and Production Specialist.
• Answer routine questions from customers concerning delivery, credit, invoicing, and accounts balances.

Skills

Excel

Verbal communication

Written communication

Data entry

Analytical skills

Problem solving

Deadline-driven

Reading specs

Teamwork

Tools

Command Data System

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

The Dispatcher/Order Taker position is responsible for receiving, assigning, scheduling, and communicating work orders to ready mix drivers to ensure that operations and projects are completed in a timely manner. This position will work with the dispatching systems to maximize production, delivery efficiency, and service.

Responsibilities include but are not limited to the following:

• Receive, record, and dispatch orders to approved customers.
• Operate the Command Data System and perform direct data entry with absolute accuracy.
• Verify specification compliance of all dispatched orders.
• Closely monitor cycle times, weather, demand graphs, production, and delivery status, scheduled “will calls”, and related data; adjust assignments to insure production and delivery efficiency .
• Communicate professionally and clearly with drivers, production supervisors, and clients to maximize service and production and delivery efficiency.
• Assist with assigning orders to plants and scheduling production to maximize delivery efficiency .
• Complete dispatching and delivery documentation and reports. Forward all orders and sales information as required.
• Coordinate delivery-drivers’ activities and trucking assignments in cooperation with the Production Manager and Production Specialist.
• Answer routine questions from customers concerning delivery, credit, invoicing, and accounts’ balances.
• Other duties as may be assigned.
• Regular and predictable attendance at assigned times is required.

KNOWLEDGE, SKILLS, AND ABILITITES (types and extent of knowledge, skills or abilities an incumbent must possess to complete the job responsibilities satisfactorily)

• Ability to understand and follow verbal and written instructions .
• Strong computer skills and proficiency with Microsoft products (Excel, Word, Power Point, Outlook).
• Ability to understand, interpret, and use construction specifications and concrete mix designs.
• General knowledge of the properties, characteristics, and performance of concrete mixes, its components, additives, and raw materials.
• Ability to read, write, and accurately perform basic mathematical functions including adding, subtracting, multiplication and division.
• Ability to analyze issues independently.
• Ability to perform under deadline pressure.
• Ability to effectively communicate verbally and in writing.
• Strong analytical and problem-solving skills.
• Must possess knowledge of Company policies and procedures, including safety.
• Must consistently produce and efficient, accurate work product.

Minimum Qualifications:

• Must be at least 18 years in age or older.
• Must have a current and valid driver’s license.
• Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
• Must pass post-offer employment drug testing, medical exams, and physical agilities testing.
• Willingness to work in a team environment and assist co-workers and/or supervisors with other duties as required.
• Must be willing to travel and work away from home when required.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Subject to pre-employment drug testing and background check.

Veterans: Put your Skills to Work with Us!

At Knife River, we are committed to helping our military transition to civilian life. We are constantly looking to add veterans to our workforce and want to make the transition as smooth as possible. There are many jobs within the military that are transferable to our Ready-Mix dispatcher position:
Air Force:
Pavements and Construction Equipment Helper
Pavements and Construction Equipment Apprentice
Pavements and Construction Equipment Journeyman
Pavements and Construction Equipment Craftsman
Army:
M48/M60 Tank Driver
Armor Reconnaissance Vehicle Driver
XM1 Tank Driver
Turbine Engine Driven Generator Repairer
Marines:
Engineer Equipment Operator

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.