Ready-Mix Dispatch Pro — Flexible Schedule & Customer Focus

Knife River Corporation; Kahului (HI); On-site; USD 38,572 - 48,216; Full time

Job summary

Knife River Corporation in Kahului, HI, seeks a dispatcher to coordinate ready-mix deliveries and oversee driver and operator activities. You will receive orders, schedule deliveries, and communicate with customers to ensure timely service.

The role requires a high school diploma, a valid driver’s license, basic math and computer skills, and flexibility in scheduling. Preferred: 2 years in the concrete industry and an eligible NRMCA (ACI Level 1) certification.

Qualifications

• High School Diploma required.
• Valid driver’s license with acceptable driving record.
• Basic math and computer knowledge.
• Familiar with streets, highways and traffic.
• Willing and able to work a flexible schedule.
• 2 years of experience in the concrete industry (preferred).
• Business or technical degree (preferred).
• NRMCA (ACI Level 1) certification.

Responsibilities

• Receives orders and schedules ready-mix deliveries.
• Directs batch plant operators, loader operator and ready-mix drivers in support of customer requirements.
• Uses information from Sales Department for maximum results.
• Processes and posts required information on delivery tickets for accurate invoice billing.
• Coordinates and controls delivery of customer orders.
• Notifies customers in advance when schedules cannot be met and adjusts as needed.
• Quotes COD prices and balances COD transactions.
• Processes delivery tickets via computer to ensure accurate invoicing.
• Manages checks and credit card transactions to balance daily totals.
• Supports credit controls placed by Credit Manager.
• Communicates with Supervisor to ensure timely delivery.
• Instructs drivers on unfamiliar routes and keeps customers updated.
• Resolves customer complaints tactfully and diplomatically.
• Posts driver schedules and documents incidents when issues occur.

Skills

Multilevel communication

Customer service focus

Industry standards knowledge

NRMCA certification

Independent dispatcher

Education

High School Diploma

Business or technical degree

Tools

Computer terminal

Job description

Knife River Corporation in Kahului, HI, seeks a dispatcher to coordinate ready-mix deliveries and oversee driver and operator activities. You will receive orders, schedule deliveries, and communicate with customers to ensure timely service.

The role requires a high school diploma, a valid driver’s license, basic math and computer skills, and flexibility in scheduling. Preferred: 2 years in the concrete industry and an eligible NRMCA (ACI Level 1) certification.