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The Clancy Group; Pennsylvania; On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Job summary

The Clancy Group is seeking an Appointment Services Advisor in Huntingdon to serve as the frontline for customer bookings, address concerns, and support social media campaigns to drive more appointments for clients.

This full-time role requires exceptional telephone-based service, strong IT skills, and familiarity with SAP and Genesys as core booking tools. A competitive salary is offered in a collaborative environment.

Qualifications

• Exceptional customer service skills, especially over the phone.
• Proficiency in IT is a must.
• Ideally, you have expertise in SAP and Genesys for booking and interactions.

Responsibilities

• Book appointments and serve as a primary point of contact for customers.
• Address customer concerns and provide insights for service refinement.
• Assist in planning and scheduling work activities and driving social media campaigns to generate more appointments.

Skills

Customer service

IT skills

SAP

Genesys

Tools

SAP

Genesys

Job description

Hence why we need people like you to help us deliver on our promises. People who enjoy getting things done!

We have an opportunity for you to join our alliance with Clancy, Kier and Anglian Water, as an Appointment Services Advisor. You will be playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment.

The Role:

Your role is at the core of our mission's success within the IMA OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise. Your commitment to delivering exceptional service to our customers is pivotal. Additionally, you'll assist in driving social media campaigns that can generate more appointments for our customers.

Here are some of the activities you will be involved with…

• Serve as a primary point of contact for our customers, scheduling appointments, and gaining valuable insights into their concerns. These insights will be crucial for refining our services.
• Maintain up-to-date systems and databases, providing valuable analysis to various stakeholders to aid in performance management reviews, ensuring we meet our service level agreements (SLAs).
• Assist in the scheduling and planning of work activities, helping us efficiently serve our customers.

If you have the following we would love to hear from you…

Exceptional customer service skills, especially over the phone, and proficiency in IT is a must. Ideally, you have expertise in SAP and Genesys, which are the primary methods for booking and customer interactions.

Outstanding communication skills, both written and verbal, to effectively support our customers along with familiarity with other customer communication channels, such as social media, self-service, and email, is a plus.

If this sounds like you, don't delay and apply today!

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at

24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Proud member of the Disability Confident employer scheme

Appointment Services Advisor

Company: The Clancy Group Salary: Not specified Hours: Full-time Location: Huntingdon, PE29 6XU Job type: Permanent Posting date: 2 Sept 2026 Closing date: 2 Oct 2026

Summary

Appointment Services Advisor

£24,000 - £26,000

Lancaster House Huntingdon

We do what we say!