Customer Data Administrator

The Access Group; United States; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Matched pension scheme

Flexible working environment

Charity day allocation

Job summary

A leading technology firm in Scotland is seeking a Customer Data Administrator to support operations through data management and validation. This role requires strong attention to detail, excellent communication skills, and proficiency in Microsoft Office. The candidate will maintain databases, ensure data confidentiality, and validate client accounts. The company offers a competitive salary, flexible hybrid working, and opportunities for career development.

Qualifications

• Strong communication skills and attention to detail are essential.
• Experience in a similar administrative role is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain and update databases with accurate information.
• Ensure data integrity and confidentiality.
• Validate new client accounts and contracts.

Skills

Problem-solving mindset

Organisational skills

Microsoft Office Suite

Attention to detail

Willingness to learn

Tools

HubSpot

Stripe

Job description

Join to apply for the Customer Data Administrator role at The Access Group

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.

The role:

We are seeking a highly motivated and enthusiastic data-driven individual who wants to learn and experience a fast paced and thriving technology business/SaaS. The successful candidate will play a crucial role in supporting our operations by managing various data administration tasks, validating new client accounts and contracts, ensuring timely payment collection, and collaborating on processes across the wider business.

We provide training on a range of modern software used to power our business and the opportunity to work with and learn from multiple departments. This position requires attention to detail, excellent communication skills, and the ability to work independently as well as part of a team.

Key responsibilities:

• Maintain and update databases with accurate information.
• Ensure data integrity and confidentiality in all administrative tasks.
• Conduct daily validation of new client accounts and contracts to ensure compliance with company policies.
• Verify that clients are paying the correct amounts and investigate any discrepancies.
• Prepare and send vouchers and prizes to customers in a timely manner.
• Prepare and send reminders for overdue payments.
• Liaise with relevant departments to validate data.
• Process the cancellation of client accounts and ensure all related payments are set up or terminated appropriately.
• Support your team and the wider organisation with process changes and process documentation.

Your skills and experiences might also include:

• Proven problem-solving mindset.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and a commitment to maintaining high standards of accuracy.
• Willingness to learn how to use various platforms proficiently, with training provided.
• Experience using HubSpot and Stripe would be ideal, but not necessary.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We invest in development, work with you to progress your success plan, and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which increases with tenure) and a matched pension scheme, you’ll also be able to choose from a range of benefits. We allocate one charity day to support a cause that matters to you.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond technology, connecting the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, you might be the perfect fit for us. We believe in equality for all and the transformative power of diversity.

Love Work. Love Life. Be You.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative

Industries

• Software Development