Customer Service Admin

Alloy Enterprises; Sunbury (Northumberland County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Generous Leave 25 days

Holiday Purchase Scheme

Pension plan (7% match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Cycle-to-work scheme

Johnson Controls product discounts

Career development

Job summary

Johnson Controls is seeking a detail‑driven Subscriber Administration Support to bolster the Operations team. You’ll handle day‑to‑day administrative tasks, maintain accurate records, and ensure timely delivery of tasks, contributing to a seamless customer experience.

This role suits someone who thrives at pace, stays organized, and supports a busy team with proactive, can‑do attitude. Strong Microsoft Office skills and comfort with internal systems are essential for success.

Qualifications

• Must have strong organisational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive, can-do attitude and reliability.
• Competent with Microsoft Office and internal systems.

Responsibilities

• Support the Operations team with day-to-day administrative tasks.
• Manage time-sensitive actions and meet key deadlines.
• Maintain accurate records and keep systems up to date.
• Provide ad hoc support across the wider team as needed.

Skills

Organisational skills

Attention to detail

Multitasking

Proactive attitude

Microsoft Office

Internal systems

Communication skills

Team oriented

Tools

Internal systems

Job description

We’re looking for a detail‑focused and proactive Subscriber Administration Support to join our team. You’ll play a key role in supporting operations, ensuring tasks are completed accurately and on time, and helping deliver a smooth customer experience.

This is a varied role suited to someone who enjoys working at pace, staying organised, and supporting a busy team environment.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you’ll do:

• Support the Operations team with day‑to‑day administrative tasks
• Manage time‑sensitive actions and meet key deadlines
• Maintain accurate records and keep systems up to date
• Provide ad hoc support across the wider team as needed

What we’re looking for:

• Must-Have:
  • Strong organisational skills and attention to detail
  • Ability to manage multiple tasks in a fast‑paced environment
  • Proactive, can‑do attitude
  • Confident using Microsoft Office and internal systems
  • Good communication skills and a team-focused mindset

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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