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Wax Recruitment Ltd; City of Rye (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

Wax Recruitment Ltd in the South East is seeking a mobile customer service specialist to cover four schemes (two in Battle and two in Rye) and may also cover other schemes as needed. You will visit sites, respond to inquiries, and resolve issues while delivering excellent customer care.

A full driving licence with access to a car is required. The role offers £16.56 per hour for flexible, mobile work across Rye and Battle, with potential for additional cover as schemes change.

Qualifications

• Must have resilience and be able to work alone at schemes for long periods.
• Excellent communication, both oral and written, with customers and partners.
• Able to prioritise tasks, manage time effectively and meet deadlines under pressure.
• Willing to travel between schemes and adapt to changing cover requirements.

Skills

Resilience

Self-motivation

Communication skills

Interpersonal skills

Time management

Negotiation

Customer care

Proactive problem solving

Learning & development

Driving licence

Job description

Location: Northiam, Rye, East Sussex, TN31 6QE,Southern Housing

Salary: £16.56 per hour

Please Note this is a mobile post to cover 4 schemes 2 in battle and 2 in rye and you may be required to cover other schemes as well

Skills:

• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time
• Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple
• modes (phone, face-to-face, emails and in writing) using customer friendly language
• Able to develop partnership working internally and with other agencies to generate effective
• solutions to problems
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team
• Good negotiation and influencing skills
• Customer-focused and experience of providing excellent customer care
• Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with
• A ‘can do’, proactive approach to problem solving
• Willing to learn and continue in personal development by attending conferences, seminars,
• webinars and training
• I understand the need for continuous improvement and play an active role in delivering successful
• change
• Able to learn and use IT and communication systems Interpersonal skills and team working:
• Able to receive and respond to customer feedback and complaints professionally at all times
• A commitment to taking personal responsibility for sharing information
• You will hold a full driving licence with access to own car .