Senior Revenue Cycle Associate - Patient Inquiries

IU Health; Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

IU Health in Indiana is seeking an Individual Solutions Coordinator (ISC) to resolve patient inquiries and internal account issues. The role supports flexible backup call coverage while maintaining high productivity and quality standards.

The position emphasizes collaboration with other departments, handling backlog, and maintaining written communication. A current Indiana navigator license is required for ISC postings, with preferred experience in hospital revenue cycle and patient registration

Qualifications

• Experience in hospital or physician Revenue Cycle preferred.
• Knowledge of patient registration and financial clearance.
• Strong communication and problem-solving abilities.
• Able to collaborate with multiple departments.

Responsibilities

• Process correspondence and portal requests.
• Research account questions and document actions.
• Maintain written communication standards.
• Provide backup call coverage when needed.
• Escalate complex concerns through leadership.

Skills

Interpersonal skills

Problem solving

Written communication

Teamwork

Job description

IU Health in Indiana is seeking an Individual Solutions Coordinator (ISC) to resolve patient inquiries and internal account issues. The role supports flexible backup call coverage while maintaining high productivity and quality standards.

The position emphasizes collaboration with other departments, handling backlog, and maintaining written communication. A current Indiana navigator license is required for ISC postings, with preferred experience in hospital revenue cycle and patient registration