RCS Business Messages Analyst, Trust and Safety

Google LLC; Austin (TX); On-site; USD 141,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Sick Time

Maternity Leave

Baby Bonding Leave

Holidays

Job summary

Google LLC seeks a RCS Business Messages Analyst, Trust and Safety to help protect users across the RBM ecosystem. You will collaborate with Google Engineers and Product Managers to navigate online safety challenges and manage abuse at scale across billions of users.

You will analyze data, design anti-abuse protections, and drive enforcement workflows, partnering with cross-functional teams to implement policy guidelines and improve safety outcomes for Google products worldwide.

Qualifications

• Experience building anti-abuse messaging solutions, technical or product oriented.
• Experience investigating fraud/abuse, risk management, security or threat analysis.
• Experience with large-scale data analysis and ML reputation modeling.
• Ability to influence cross-functional stakeholders and executives.
• Strong problem-solving and adaptable to evolving abuse landscape.

Responsibilities

• Identify threats across users and design anti-abuse protections.
• Analyze data to detect signals and scale enforcement using AI/ML.
• Design and operate review, enforcement, and appeals workflows with policy guidelines.
• Provide policy expertise to Product, Engineering and cross-functional teams.
• Monitor ecosystem performance and escalate with data-driven insights.

Skills

Anti-abuse messaging

Fraud/abuse investigations

Data analysis at scale

ML reputation models

Cross-functional influence

Education

Bachelor's degree or equivalent practical experience

Job description

RCS Business Messages Analyst, Trust and Safety

X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Kirkland, WA, USA.

• Bachelor's degreeor equivalent practical experience.
• 7 years of experience in operations, data analytics, Trust and Safety, policy, anti-abuse solutions, fraud/abuse investigations, risk management or a related field.

Preferred qualifications:

• Experience with building anti-abuse messaging solutions either in a technical or product capacity.
• Experience performing fraud/abuse investigations, risk management, security and threat analysis in the context of internet, telephony or communication related products.
• Experience in large scale data analysis, tools and processes for building ML reputation models.
• Ability to influence cross-functional stakeholders and executive leadership with excellent communication and presentation skills.
• Excellent problem-solving and critical thinking skills with attention to ever changing abuse landscape.

About the job

At Google we work hard to earn our users’ trust every day. Trust & Safety (T&S) is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The Rich Communication Services (RCS) for Business Messaging (RBM) Spam and Abuse team works on preventing abuse with-in the RBM ecosystem (business-to-user, and user-to-business) think millions of businesses (SMB and Enterprises) interacting with billions of users.

Over the next few years, we intend to double down and scale up the protections across the ecosystem, in strong partnership with product and engineering teams, with a focused goal of derisking RCS value to the business ecosystem overall.

In this role, you will understand the user’s point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You will work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

At Google we work hard to earn our users’ trust every day. Trust & Safety (T&S) is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The Rich Communication Services (RCS) for Business Messaging (RBM) Spam and Abuse team works on preventing abuse with-in the RBM ecosystem (business-to-user, and user-to-business) think millions of businesses (SMB and Enterprises) interacting with billions of users.

Over the next few years, we intend to double down and scale up the protections across the ecosystem, in strong partnership with product and engineering teams, with a focused goal of derisking RCS value to the business ecosystem overall.

In this role, you will understand the user’s point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You will work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google .

• Identify business-to-users and users-to-business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
• Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows; this includes ensuring effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
• Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
• Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.