Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

Google LLC; Kirkland, Austin (WA, TX); On-site; USD 141,000 - 205,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Paid holidays

Job summary

Google is seeking an Operations Manager for Sensitive Verticals in Trust and Safety for Google Play. You will lead initiatives to protect users across Google Play, work with Product, Engineering, and Legal, and scale operations while maintaining high safety standards.

The role requires strategic thinking, strong analytics, and cross-functional leadership in a fast-paced environment. Multiple locations (Kirkland WA or Austin TX) are possible.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Responsibilities

• Lead complex projects involving multiple stakeholders and improve abuse detection systems.
• Drive alignment with executive stakeholders across Trust and Safety and cross-functional teams.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build policy knowledge to implement and improve enforcement operations.
• Articulate complex policy concepts to executives.

Skills

Data analytics

Trust & Safety

Policy

Cybersecurity

SQL

Dashboards

Python

Communication

Education

Bachelor's degree

Master's degree

Tools

Python

SQL

Data visualization tools

Job description

Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

Share Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

corporate_fare Google place Kirkland, WA, USA ; Austin, TX, USA

X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Preferred qualifications:

• Master's or PhD in relevant field.
• Education in, or experience with, machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
• Experience in building scaled operations, efficient workflow design and process documentation in a Trust and Safety environment.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Sensitive Verticals Google Play Trust and Safety (T&S) team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Google Play and Android.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Sensitive Verticals Google Play Trust and Safety (T&S) team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Google Play and Android.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

• Lead complex projects involving multiple-stakeholders and improve abuse detection systems and mitigate user harm.
• Drive alignment and strengthen partnership with executive stakeholders across T&S and other cross-functional teams such as Product, Engineering, Business Development and Legal.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations.
• Articulate complex policy concepts, delivering persuasive communications for executive audiences.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.