RCS Business Messages Analyst, Trust and Safety

Google; Austin (TX); On-site; USD 141,000 - 205,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Sick leave

Maternity leave

Baby bonding leave

Paid holidays

Job summary

Google’s Trust & Safety team is seeking a senior professional to lead anti-abuse initiatives in a global, cross-functional environment. You will design protections, analyze trends, and influence product features to mitigate abuse at scale.

The role focuses on leveraging data analytics and ML to strengthen enforcement while collaborating with engineers, policy specialists, and program managers. Location options include Sunnyvale, Austin, or Kirkland.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations, data analytics, Trust and Safety, policy, anti-abuse solutions, fraud/abuse investigations, risk management or related field.

Responsibilities

• Identify threats and design anti-abuse protections across cross-functional teams.
• Analyze data to identify signals and leverage AI/ML to improve operations.
• Design and operate Trust and Safety workflows including guidelines for reviewers and enforcement quality.
• Provide abuse and policy expertise to product and engineering teams for automated enforcement.
• Monitor metrics, investigate anomalies in spam trends, and manage executive escalations with data-driven insights.

Skills

Data analytics

Trust and Safety

Policy

Anti-abuse solutions

Fraud investigations

Risk management

Communication

Education

Bachelor's degree or equivalent

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Kirkland, WA, USA.

Minimum qualifications

• Bachelor's degreeor equivalent practical experience.
• 7 years of experience in operations, data analytics, Trust and Safety, policy, anti-abuse solutions, fraud/abuse investigations, risk management or a related field.

Preferred qualifications

• Experience with building anti-abuse messaging solutions either in a technical or product capacity.
• Experience performing fraud/abuse investigations, risk management, security and threat analysis in the context of internet, telephony or communication related products.
• Experience in large scale data analysis, tools and processes for building ML reputation models.
• Ability to influence cross-functional stakeholders and executive leadership with excellent communication and presentation skills.
• Excellent problem-solving and critical thinking skills with attention to ever changing abuse landscape.

About The Job

At Google we work hard to earn our users’ trust every day. Trust & Safety (T&S) is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The Rich Communication Services (RCS) for Business Messaging (RBM) Spam and Abuse team works on preventing abuse with-in the RBM ecosystem (business-to-user, and user-to-business) think millions of businesses (SMB and Enterprises) interacting with billions of users.

We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam). Over the next few years, we intend to double down and scale up the protections across the ecosystem, in strong partnership with product and engineering teams, with a focused goal of derisking RCS value to the business ecosystem overall.

In this role, you will understand the user's point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You will work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

Responsibilities

• Identify business-to-users and users-to-business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
• Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows; this includes ensuring effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
• Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
• Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.