RCM Trainer

TERRO; Phoenix (AZ); Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multiple medical plan options

No-premium plan for employees

Dental plan options

Vision insurance

401(k) plan with company match

Paid Time Off 3 weeks in first year

10 paid holidays annually

Employee Assistance Program (EAP)

Descripción de la vacante

Terros Health in Phoenix, AZ seeks an experienced RCM Trainer to develop, deliver, and evaluate revenue cycle onboarding and ongoing training. This role acts as a subject matter expert, collaborating with leadership to ensure staff are proficient in billing, denials, posting, and payer requirements.

The position emphasizes measurable training outcomes, quality assurance, and continuous learning across departments, with remote or in-person delivery as needed.

Formación

• High school diploma or GED required; associate degree preferred.
• 3+ years progressive experience in healthcare revenue cycle operations.
• Experience developing and delivering employee training programs.
• Strong presentation, facilitation, coaching, and adult-learning skills.
• Proficiency with EHRs and practice management systems; NextGen preferred.

Responsabilidades

• Designs and maintains training programs, curricula, job aids, workflows, and educational materials for revenue cycle.
• Delivers instructor-led, virtual, and one-on-one training sessions for Revenue Cycle staff and other departments as needed.
• Translates billing, accounts receivable, denial management, payment posting, and payer requirements into clear training materials and SOPs.
• Collaborates with Revenue Cycle leadership, QA, Compliance, and operations to identify training needs and develop targeted solutions.
• Maintains current knowledge of payer regulations, HIPAA, FQHC billing practices, and organizational policies to ensure accuracy and compliance.
• Monitors training effectiveness via KPIs like clean claim rates and denial trends.

Conocimientos

Presentation skills

Facilitation

Coaching

Adult learning

Verbal communication

Written communication

Microsoft Office

NextGen EMR

Practice management systems

Training design

Educación

High school diploma or GED

Associate's degree in Healthcare Admin

Herramientas

NextGen EMR

Practice management systems

Microsoft Office

Outlook

Excel

Descripción del empleo

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.The Revenue Cycle Management (RCM) Trainer is responsible for developing, delivering, and evaluating comprehensive onboarding and ongoing training programs that support excellence across all revenue cycle functions. This role serves as a subject matter expert in revenue cycle operations and works collaboratively with leadership to ensure staff are equipped with the knowledge, skills, and resources needed to achieve operational, quality, compliance, and reimbursement goals.HOPE ~ HEALTH ~ HEALINGTerros Health is currently hiring an RCM Trainer!Full-Time Employment (40 hours)The RCM Trainer designs and maintains role-specific learning programs, training materials, job aids, and process documentation while promoting consistency, accuracy, and adherence to payer, regulatory, and organizational requirements. Through education, coaching, and performance monitoring, this position plays a critical role in enhancing staff competency, reducing revenue cycle errors, improving financial outcomes, and supporting a culture of continuous learning and accountability.Other duties:Designs, develops, implements, and maintains comprehensive training programs, curricula, job aids, workflows, and educational materials supporting all phases of the revenue cycle.Creates and facilitates onboarding, continuing education, and role-specific training programs that promote employee competency, operational consistency, and revenue cycle excellence.Delivers engaging instructor-led, virtual, and one-on-one training sessions for Revenue Cycle Management staff and other departments as needed.Translates complex billing, accounts receivable, denial management, payment posting, and payer requirements into clear, user-friendly training materials and standard operating procedures.Collaborates with Revenue Cycle leadership, Quality Assurance, Compliance, and operational stakeholders to identify training needs and develop targeted learning solutions.Maintains current knowledge of payer regulations, HIPAA requirements, FQHC billing practices, and organizational policies to ensure training materials remain accurate, compliant, and up to date.Assesses employee performance gaps and implements coaching, refresher training, and corrective education plans to support continuous improvement and operational effectiveness.Supports quality assurance and process improvement initiatives by reviewing audit findings, communicating trends, and developing training interventions to address identified opportunities.Monitors and evaluates training effectiveness through key performance indicators, including clean claim rates, first-pass resolution rates, denial trends, productivity metrics, and staff competency assessments.Serves as a subject matter expert and resource for revenue cycle processes, systems, best practices, and training-related initiatives, fostering a culture of learning, accountability, and exceptional customer service.Benefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionallyMultiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and more• High school diploma or GED required. Associate's degree in Healthcare Administration, Business Administration, Education, or a related field preferred.• Minimum of three (3) years of progressive experience in healthcare revenue cycle operations, including billing, accounts receivable, payment posting, claims management, collections, or FQHC billing.• Experience developing and delivering employee training programs, onboarding initiatives, or educational materials preferred.• Working knowledge of healthcare revenue cycle processes, payer requirements, denial management, and reimbursement methodologies.• Strong presentation, facilitation, coaching, and adult-learning skills.• Excellent verbal, written, and interpersonal communication skills.• Demonstrated ability to develop training materials, instructional guides, and process documentation.• Experience using electronic health records, practice management systems, and patient accounting platforms; NextGen experience preferred.• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.• Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policy• Must successfully pass a TB screening and criminal background check