RCM Support & Success Specialist

Osmind; United States; Remote; USD 63,000 - 73,000; Full time

Job summary

Osmind is seeking an experienced RCM Support Specialist to be the first responder on revenue cycle tickets and a trusted expert for Customer Success and internal RCM teams.

You will resolve unpaid A/R, support software-only RCM customers on Candid, and help the company protect cash flow across the full revenue cycle. This is an internal support and advisory role in a fast-growing startup.

Qualifications

• Deep, full-cycle revenue cycle knowledge including eligibility, authorization, claims, denials, and A/R follow-up.
• Strong, warm, professional customer service with clear written communication and concise verbal communication.

Responsibilities

• Own incoming revenue cycle tickets in the ticketing system and manage escalations.
• Investigate payment, denial, and billing questions across the full revenue cycle.
• Write clear, empathetic responses that resolve issues or set accurate expectations.
• Serve as the RCM subject matter expert for Customer Success.
• Translate claims activity into clear explanations for internal teams.

Tools

Candid platform

Zendesk

Pylon

Job description

Osmind is seeking an experienced RCM Support Specialist to be the first responder on revenue cycle tickets and a trusted expert for Customer Success and internal RCM teams.

You will resolve unpaid A/R, support software-only RCM customers on Candid, and help the company protect cash flow across the full revenue cycle. This is an internal support and advisory role in a fast-growing startup.