RCM Support Specialist (Fully Remote)

Osmind; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Osmind is an industry-leading interventional psychiatry group at the forefront of mental health advancements, serving high-acuity patients. As a fast-growing startup, Osmind values building structure and offers room to grow in a collaborative culture.

The role focuses on owning incoming revenue cycle tickets, resolving billing issues with empathy, and partnering with Customer Success and internal teams to translate claims data into actionable insights in a remote US-based setting.

Qualifications

• US-based with behavioral health revenue cycle experience or closely comparable specialty
• Full-cycle revenue cycle knowledge including eligibility, prior authorization, claim submission, and A/R follow-up
• Strong customer service with polished written and verbal communication
• Remote US-based role with partnerships in Customer Success and revenue teams
• Team player with empathy and clear communication for stakeholders
• Startup environment with growth into a lead role

Responsibilities

• Own incoming revenue cycle tickets, investigating payment, denial, and billing questions across the full revenue cycle.
• Write clear, empathetic customer-service-oriented responses that resolve issues or set accurate expectations.
• Partner with Customer Success and internal revenue cycle teams to translate claims data into actionable insights.

Skills

Revenue cycle

Customer service

Communication

Remote work

Team collaboration

Job description

• Own incoming revenue cycle tickets, investigating payment, denial, and billing questions across the full revenue cycle.
• Write clear, empathetic customer-service-oriented responses that resolve issues or set accurate expectations.
• Partner with Customer Success and internal revenue cycle teams to translate claims data into actionable insights.

Qualifications:

• US-based with behavioral health revenue cycle experience or closely comparable specialty.
• Deep full-cycle revenue cycle knowledge including eligibility, prior authorization, claim submission, and A/R follow-up.
• Demonstrated strength in customer service with polished written and verbal communication.
• Remote US-based role with primary partners in Customer Success and internal revenue cycle teams.
• Requires a team player approach, empathy, and clear communication to support stakeholders.
• Fast-paced startup environment with opportunities to grow into a lead role.

Osmind

Osmind is an industry-leading interventional psychiatry group at the forefront of mental health advancements, serving high-acuity patients. As a fast-growing startup, it values building structure and offers room to grow in a collaborative culture.