RCM Support Specialist — Onsite Admin for Remote Analysts

3M HEALTHCARE; Twinsburg (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account

Job summary

Cardinal Health is seeking an RCM Support professional to provide onsite administrative and quality assurance for remote RCM Analysts. The role includes processing mail, validating claims against EOBs, scanning documents, and ensuring accurate billing documentation while protecting PHI.

Strong attention to detail and ability to work with confidential information are essential. The position emphasizes adherence to SLAs and collaboration with a remote team, with opportunities to handle additional

Qualifications

• 0-2 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.
• Basic computer skills with the ability to navigate multiple systems.
• Strong attention to detail and ability to identify inconsistencies in numbers and documentation.
• Strong organizational, prioritization, and communication skills.
• Comfort working with confidential and protected health information (PHI).
• Ability to work independently while collaborating with a remote team.
• Previous experience in a medical office, hospital, revenue cycle, billing, or healthcare environment, preferred.
• Experience with document management systems (e.g., OnBase), preferred.
• Intermediate proficiency in Microsoft Office, particularly Excel, preferredData entry or database experience, preferred.

Responsibilities

• Provide onsite administrative support for the Revenue Cycle Management (RCM) team, including support for remote RCM Analysts
• Receive, open, sort, and distribute inbound and outbound mail related to claims, appeals, and billing documentation
• Perform quality checks on hard copy claims and appeals by validating information against EOBs to ensure dollar amounts, claim details, and documentation align
• Identify discrepancies and route issues back to the appropriate remote analyst or supervisor for correction
• Prepare and mail corrected claims or appeal documentation to insurance payers
• Scan, index, and upload documents into OnBase and other document management systems
• Complete indexing and maintain accurate document workflows to support timely processing
• Ensure all required tasks are completed accurately and within established SLAs, quality, and productivity standards
• Adhere to compliance, quality, and PHI handling guidelines at all times
• Support additional administrative tasks or projects as business needs require

Skills

Attention to detail

PHI handling

Microsoft Excel

Data entry

Communication skills

Education

High School Diploma

GED or equivalent

Tools

OnBase

Job description

Cardinal Health is seeking an RCM Support professional to provide onsite administrative and quality assurance for remote RCM Analysts. The role includes processing mail, validating claims against EOBs, scanning documents, and ensuring accurate billing documentation while protecting PHI.

Strong attention to detail and ability to work with confidential information are essential. The position emphasizes adherence to SLAs and collaboration with a remote team, with opportunities to handle additional