RCM Specialist / Medical Biller (Hybrid)

Workit Health; Florida; Hybrid; USD 30,000 - 39,000; Full time

Job summary

Workit Health is a leading telemedicine provider for addiction care, offering hybrid work for a full-time RCM Specialist / Medical Biller. The role focuses on handling denials and rejections, with preference for billing in addiction medicine or telemedicine and experience calling insurance plans.

Candidates should demonstrate patient and empathetic communication and adapt to a fast-paced environment. Hybrid role based in Charlotte, NC or Missoula, MT with three days in office and two days remote

Qualifications

• 1-2 years medical billing experience.
• CPC or CPB a plus but not required.
• Payment Posting is a plus but not required.

Responsibilities

• Verify patient eligibility and benefits including coordination of benefits.
• Identify and resolve claims processing issues, including pre-submission errors, and generate appeals or reprocess claims as needed.
• Communicate effectively with patients, physicians, management, staff, and third-party representatives.
• Contact insurance payers for eligibility, claims resolution, and authorization requests.
• Submit medical records to insurance when needed.
• Review and audit patient accounts for accuracy.
• Maintain compliance with professional standards, company policies, and HIPAA regulations.
• Manage a high volume of claims, calls, chats, and tasks while meeting productivity and quality standards.
• Respond promptly to all calls, chats, and voicemails during business hours.

Skills

Medical Billing

Customer Service

Education

CPC/CPB certification (preferred)

Job description

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Schedule: M-F, 8:00 AM - 4:30 PM (local time)

This is a hybrid role for a clinic location based in Charlotte, NC or Missoula, MT

Three (3) days in office and two (2) days remote each week.

Job Summary:

Workit Health is seeking a full-time RCM Specialist / Medical Biller to work rejections and denials as they come in and escape any denial or rejection trends as they are identified. Candidate ideally has experience billing for addiction medicine and/or outpatient medication-assisted treatment or experience in billing for telemedicine services. Experience in both is a plus but is not required. Experience with calling health insurance plans a must. Excellent customer service skills. Candidates will demonstrate patient and empathetic communication to our members, be able to work accounts promptly and be open to workflow changes. Workit Health is a fast-paced, fluid environment where changes are frequent and employee input is highly valued.

Core Responsibilities:

• Proficient in medical software, insurance websites, and EHR systems (Elation or Candid preferred)
• Verify patient eligibility and benefits including coordination of benefits
• Identify and resolve claims processing issues, including pre-submission errors, and generate appeals or reprocess claims as needed
• Communicate effectively with patients, physicians, management, staff, and third-party representatives
• Contact insurance payers for eligibility, claims resolution, and authorization requests
• Submit medical records to insurance when needed
• Review and audit patient accounts for accuracy
• Maintain compliance with professional standards, company policies, and federal, state, and HIPAA regulations
• Manage a high volume of claims, calls, chats, and tasks while meeting productivity and quality standards
• Respond promptly to all calls, chats, and voicemails during business hours
• Maintain a positive and optimistic attitude
• Ensure timely completion of daily tasks
• All other duties as assigned

Qualifications:

• 1-2 years previous Medical Billing experience
• CPC or CPB a plus but not required
• Payment Posting is a plus but not required