RCM Operations Leader — Portfolio Growth Strategist

Allscripts; Raleigh (NC); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Veradigm seeks an AVP of Revenue Cycle Operations to lead a portfolio of ambulatory RCM clients, drive financial performance, and oversee client relationships. Hybrid work model with travel expectations and collaboration across US and offshore teams.

Responsibilities include P&L ownership, KPI attainment, retention strategies, and expanding client engagements while guiding a team of Client Executives and cross-functional partners.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field is required or equivalent experience.
• 10+ years of experience in Revenue Cycle Management (RCM), including outsourced and/or multi-client RCM operations.
• 5+ years of ambulatory practice operations or physician revenue cycle experience.
• 5+ years of financial management experience with direct P&L or portfolio accountability.
• 7+ years of leadership experience managing client-facing teams and/or people leaders, with responsibility for achieving organizational goals and performance metrics.

Responsibilities

• Own the financial performance of the client portfolio (revenue, gross margin, cost to serve).
• Meet contracted KPIs and SLAs; lead corrective actions when needed.
• Forecast labor needs and coordinate staffing with US and India delivery leadership.
• Report portfolio performance, risks and forecasts monthly to RCS leadership.
• Own executive relationships with clients; act as sponsor for key accounts.
• Identify and develop expansion opportunities within the portfolio; support Sales with new business.
• Oversee onboarding and integration of RCS services for new clients.
• Lead and develop a team of Client Executives; maintain clear roles across teams.
• Identify recurring issues and implement root-cause fixes; ensure HIPAA/compliance.
• Collaborate across Operations, Product, Technology, Sales, Finance, CS and Support.

Skills

Leadership

Technical

Communication

Financial analysis

RCM knowledge

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Job description

Veradigm seeks an AVP of Revenue Cycle Operations to lead a portfolio of ambulatory RCM clients, drive financial performance, and oversee client relationships. Hybrid work model with travel expectations and collaboration across US and offshore teams.

Responsibilities include P&L ownership, KPI attainment, retention strategies, and expanding client engagements while guiding a team of Client Executives and cross-functional partners.