RCM Documentation & Process Specialist

Carex Consulting Group; Scottsdale (AZ); Remote; USD 70,000 - 95,000; Full time

Job summary

Carex Consulting Group in Scottsdale, AZ, is seeking a Revenue Cycle Management (RCM) Technical Writer to develop, maintain, and optimize documentation supporting healthcare revenue cycle processes, including policies, SOPs, job aids, and training materials for benefit verification, billing, and denial management.

You will document end-to-end workflows, collaborate with SMEs, support EHR implementations, and ensure materials stay current with payer guidelines and regulatory requirements.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of healthcare revenue cycle technical writing.
• Experience creating SOPs, policies, and job aids.
• Familiarity with EHR systems and payer guidelines.
• Strong writing, editing, and documentation discipline.

Responsibilities

• Develop, maintain, and optimize SOPs, policies, and training materials.
• Document end-to-end revenue cycle workflows including benefit verification, authorizations, billing, claims processing, denial management, AR follow-up, collections, and payment posting.
• Create process maps, flowcharts, and decision trees to illustrate workflows.
• Collaborate with SMEs and cross-functional teams to standardize revenue cycle processes.
• Support EHR implementations and system changes with documented workflows and procedures.
• Review and update docs to reflect payer/regulatory changes.
• Ensure accuracy, accessibility, and alignment with standards.
• Identify opportunities to improve documentation processes and workflows.
• Support onboarding and training initiatives through instructional materials.
• Maintain organized documentation repositories for stakeholders.

Skills

3+ years technical writing

Healthcare revenue cycle knowledge

SOPs and process docs

EHR familiarity

MS Office proficiency

Strong written and verbal comms

Workflow mapping tools familiarity

Education

Bachelor's degree in English/Technical Communication/related field

Tools

Lucidchart

Microsoft Visio

SharePoint

Job description

Carex Consulting Group in Scottsdale, AZ, is seeking a Revenue Cycle Management (RCM) Technical Writer to develop, maintain, and optimize documentation supporting healthcare revenue cycle processes, including policies, SOPs, job aids, and training materials for benefit verification, billing, and denial management.

You will document end-to-end workflows, collaborate with SMEs, support EHR implementations, and ensure materials stay current with payer guidelines and regulatory requirements.