RCM Client Success Manager

Socket.dev; Skokie (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401K with Employer Match

Flexible PTO

Job summary

Spectrum Billing Solutions is hiring a Client Success Manager to foster strong client relationships and serve as the primary contact for communications within an RCM-focused environment. This role supports healthcare organizations through hybrid work arrangements, blending remote collaboration with in-person coordination.

The ideal candidate has 3+ years in client relationships or business development, with a Master’s degree or equivalent, and strong MS Office skills.

Qualifications

• 3+ years of client relationship management and/or business development experience.
• Healthcare and RCM experience preferred.
• Master’s Degree or equivalent experience.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.
• Self-starter, comfortable in a deadline-oriented environment.
• Detail-oriented and takes pride in delivering quality work.
• Demonstrated skills in delivering results.

Responsibilities

• Foster and develop strong client relationships.
• Serve as primary point of contact for client communications.
• Work cohesively with internal Revenue Cycle Management (RCM) team.
• Maintain understanding of RCM functions and workflows.
• Serve as client partner and liaison while effectively collaborating with team members.
• Identify needs of clients and opportunities for improvement.
• Participate in presentations to prospective clients.
• Manage new client implementations.
• Attend company-wide and team-specific meetings.
• Participate in marketing and business development strategy.

Skills

Client relationships

Business development

Communication

Detail oriented

Self-motivated

Deadline-oriented

Results-driven

Education

Master’s Degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Client Success Manager

Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a RCM Client Success Manager to join our growing team. The ideal candidate is a self-motivated, tenacious and purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you.

This is a remote or office/home hybrid position.

Responsibilities include:

• Foster and develop strong client relationships.
• Serve as primary point of contact for client communications.
• Work cohesively with internal Revenue Cycle Management (RCM) team.
• Maintain understanding of RCM functions and workflows.
• Serve as client partner and liaison while effectively collaborating with team members.
• Identify needs of clients and opportunities for improvement.
• Participate in presentations to prospective clients.
• Manage new client implementations.
• Attend company-wide and team-specific meetings.
• Participate in marketing and business development strategy.

Requirements:

• 3+ years of client relationship management and/or business development experience.
• Healthcare and RCM experience preferred.
• Master’s Degree or equivalent experience.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.
• Self-starter, comfortable in a deadline-oriented environment.
• Detail-oriented and takes pride in delivering quality work.
• Demonstrated skills in delivering results.

At Spectrum, you receive:

• A close-knit team of talented and skilled individuals.
• Growth opportunities within the organization.
• Competitive salary and bonus.
• Healthcare benefits including Medical, Dental and Vision.
• 401K with Employer Match.
• Flexible PTO